Dalonda Clay
Director
Houston,Texas
Summary
. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Assistant Director
A Place To Grow Childcare Center
03.2015 - 02.2023
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated records and files to maintain document compliance.
- Led teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.
LPN
Carmel Nursing Home
07.2012 - 05.2015
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Delivered emotional support to patients and families during challenging times.
- Helped patients complete bathing, dressing and eating.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Responded to patient requests with appropriate clinical and personal assistance.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Medical Billing and Collections Specialist
Medtechgroup
05.2009 - 04.2010
- Processed online and paper appeal submissions and refund requests.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Compiled and tracked outstanding balances owed to medical facilities.
- Monitored outstanding invoices and performed collections duties.
- Corrected, completed and processed claims for multiple payer codes.
Education
LPN - Nursing
Brown Mackie College-Indianapolis
Indianapolis, IN05.2012
Associate of Science - Medical Billing And Coding
Medtech College
Indianapolis, IN11.2009
Skills
- Customer Service
- Health and Safety Regulations
- Train Employees
- Staff Management
- Behavior Redirection
- Positive Reinforcement Strategies
- Documenting Vital Signs
- Wound Care
- ADLs Assistance
- Critical Thinking
- Data entry
- Charting and Recording
- Call Answering and Assistance
- HIPAA Compliance
Timeline
Assistant Director
A Place To Grow Childcare Center
03.2015 - 02.2023
LPN
Carmel Nursing Home
07.2012 - 05.2015
Medical Billing and Collections Specialist
Medtechgroup
05.2009 - 04.2010
LPN - Nursing
Brown Mackie College-Indianapolis
Associate of Science - Medical Billing And Coding
Medtech College
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