Dalonda Miller
Gettysburg,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Insurance Agent/Customer Service
Mylet & Musselman Insurance Group LLC
Gettysburg, PA
04.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
Insurance Agent/Custome
Adamik Insurance
Littlestown, PA
02.2015 - 04.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Ordering and Receiving Secretary
Dal Tile
Gettysburg, PA
05.1998 - 07.2011
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Received and followed pick sheets to gather merchandise for customer orders.
- Operated pallet jacks, forklifts and other equipment regularly.
- Updated company tracking system with latest information.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Carried out day-day-day duties accurately and efficiently.
Education
Cosmetologist - Cosmetology
Empire Beauty School
Hanover, PA08.1995
High School Diploma -
Gettysburg High School
Gettysburg, PA05.1991
Skills
- Special Requests
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Computer Proficiency
- Accurate Recordkeeping
- Team-Oriented and Cooperative
Timeline
Insurance Agent/Customer Service
Mylet & Musselman Insurance Group LLC
04.2019 - Current
Insurance Agent/Custome
Adamik Insurance
02.2015 - 04.2019
Ordering and Receiving Secretary
Dal Tile
05.1998 - 07.2011
Cosmetologist - Cosmetology
Empire Beauty School
High School Diploma -
Gettysburg High School
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