Dalonia O. Lenoir
Des Moines,IA
Summary
Experienced IT professional with a strong background in software analysis, infrastructure engineering, and data analysis. Proven ability to collaborate with business stakeholders to deliver high-complexity software solutions and provide top-tier technical support to executive teams. Adept at working in Agile/Scrum environments, configuring SAP systems, and managing large-scale IT projects. Skilled in troubleshooting, networking, and system management with a focus on continuous improvement and customer satisfaction. Committed to leveraging technical expertise and interpersonal skills to drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Analyst- Order Management Dealer Account Team
Deere & Company
Johnston, IA
10.2022 - Current
- Collaborated with stakeholders to design and develop high-complexity software solutions.
- Led integration of a new order management system, reducing processing time by 30%.
- Improved software testing efficiency by 25% with automated tools.
- Delivered high-quality IT solutions on time and within budget.
Infrastructure Engineer for Executive Support
Deere & Company
Moline, IL
06.2021 - 10.2022
- Provided “White Glove” service to the CEO and Executives.
- Reduced technical issues during executive meetings by 40%.
- Managed deployment of over 100 laptops with zero downtime.
- Implemented inventory management system, reducing equipment loss by 15%.
IT EDP / Data Analyst-Mobility Team
Deere & Company
Moline, IL
06.2020 - 06.2021
- Supported mobile devices for over 15,000 employees.
- Negotiated telecom contracts, reducing mobile service costs by 20%.
- Developed data usage analysis tool, reducing excess consumption by 15%.
- Created executive summary reports, improving decision-making.
IT EDP/ Infrastructure Analyst-IPN OPS
Deere & Company
Moline, IL
06.2018 - 06.2020
- Monitored hardware and software, troubleshooting systems.
- Designed circuit issue template, reducing resolution time by 20%.
- Improved system uptime by 10% through effective monitoring.
- Managed high-priority incidents with minimal business impact.
Education
Master of Science - Information Systems
Iowa State University
Ames, IA05.2026
Bachelor of Science - Computer Engineering
Jackson State University
Jackson, MS04.2018
Associate of Applied Science - Computer Networking
Hinds Community College
Raymond, MS05.2014
Skills
- 3D printing
- Microsoft Teams Voice
- RunMyJobs
- SAP
- Networking
- Troubleshooting
- Mainframe (security/batch)
- Microsoft Intune
- Microsoft O365
- Powershell
- MYSQL
- Web services
- API integration
- Application support
Certification
- Google IT
- Scrum Team Member
- Managing Microsoft Teams Certificate
- 30 Day Power BI Challenge
- Dashboard in a Day Training
- Mainframe Hardware and Operating System Training (MCP)
- AWS Cloud 101
- 49 CFR U.S. Initial Domestic Ground Hazmat Training
- Intro to Data Analytics
Volunteer/Leadership Experience
- OHUB South by Southwest (SXSW) 2021
- Women Lead Change Conference (WLC)
- QCNSBE Professionals Chapter Secretary
- NSBE Professional Development Conference (PDC)
- TMCF Leadership Institute
- Black Girls do Science
- STEAM on Wheels
- Juneteenth Conference 2022
- Afrotech Conference 2022
- DEI Traction Team
- NSBE49
- NSBE eX STEM Camp
- Central Iowa NSBE Professionals Treasurer
Accomplishments
- John Deere Enterprise Innovation Award - Deere & Company, April 2024
Timeline
Software Analyst- Order Management Dealer Account Team
Deere & Company
10.2022 - Current
Infrastructure Engineer for Executive Support
Deere & Company
06.2021 - 10.2022
IT EDP / Data Analyst-Mobility Team
Deere & Company
06.2020 - 06.2021
IT EDP/ Infrastructure Analyst-IPN OPS
Deere & Company
06.2018 - 06.2020
Master of Science - Information Systems
Iowa State University
Bachelor of Science - Computer Engineering
Jackson State University
Associate of Applied Science - Computer Networking
Hinds Community College
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