Dalonzo Ewing
RALPH DRIVE, BLUE HILLS, PROVID ENCIALES, TURKS AND CAICOS ISLAND
Summary
With a proven track record at JR Construction, I excel in office administration and customer service, adeptly handling sensitive data and improving client relations. My expertise in Quickbooks and exceptional organizational skills have significantly enhanced operational efficiency, making me a pivotal team member.
Overview
6
6
years of professional experience
Work History
Secretary
JR Construction
PROVIDENCIALES
01.2022 - 11.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Front Desk Agent
Shore Club
PROVIDENCIALES, TURKS A ND CAICOS ISLAND
02.2020 - 01.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier Team Lead
Grace Way IGA
PROVIDENCIALES, TURKS AND CAICOS ISLANDS
02.2019 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Clement Howell High School
PROVIDENCIALES, TURKS AND CAICOS ISLANDS09.2017
Skills
- Verbal and written communication
- Customer service
- Office administration
- Organization
- Appointment scheduling
- Keyboarding skills
- File management
- Document preparation
- Calendar management
- Sales support
- Complex Problem-solving
- Schedule management
- Multi-line phone systems
- Quickbooks
- Supply restocking
- Payroll processing
- Report writing
- Supply ordering
- Spreadsheet management
- File systems management
- Payroll administration
- Mail distribution
- Database management
- Presentation creation
- Appointment coordination
Languages
Spanish
Full Professional
Timeline
Secretary
JR Construction
01.2022 - 11.2024
Front Desk Agent
Shore Club
02.2020 - 01.2022
Cashier Team Lead
Grace Way IGA
02.2019 - 07.2021
Clement Howell High School