Dalora Kay Fitts
Green Forest,AR
Summary
Business-minded Tax Analyst promoting more than [Number] years of expertise of ensuring accurate tax return filing. An efficient individual with experience building and updating tax models and tools. A real problem solver with project planning, analytical and team collaboration skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Production Worker
Ducommun
12.2020 - 09.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Sr Tax Analyst
H & R Block Tax Services
01.2020 - 05.2020
- Enhanced tax compliance by accurately preparing and filing federal, state, and local tax returns for businesses and individuals.
- Reduced tax liabilities for clients through effective tax planning strategies and analyzing financial data.
- Maintained regulatory compliance by staying up-to-date on changing tax laws, regulations, and reporting requirements.
- Provided expert guidance to colleagues in handling complex tax scenarios, improving overall team performance.
- Managed multiple client accounts concurrently, prioritizing tasks effectively to meet tight deadlines during busy seasons.
- Developed strong relationships with clients by providing excellent customer service and addressing their concerns promptly.
- Assisted in the implementation of new software programs for improved efficiency in the preparation and filing of taxes.
- Trained junior staff members on best practices in tax preparation, fostering a supportive learning environment within the team.
Landmark Resale Center
Owner
09.2016 - 05.2020
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Sr Tax Analyst
H & R Block Tax Services
01.2019 - 04.2019
- Reduced tax liabilities for clients through effective tax planning strategies and analyzing financial data.
- Enhanced tax compliance by accurately preparing and filing federal, state, and local tax returns for businesses and individuals.
- Maintained regulatory compliance by staying up-to-date on changing tax laws, regulations, and reporting requirements.
- Managed multiple client accounts concurrently, prioritizing tasks effectively to meet tight deadlines during busy seasons.
- Developed strong relationships with clients by providing excellent customer service and addressing their concerns promptly.
- Assisted in the implementation of new software programs for improved efficiency in the preparation and filing of taxes.
- Trained junior staff members on best practices in tax preparation, fostering a supportive learning environment within the team.
Tax Analyst
H & R Block Tax Services
01.2018 - 04.2018
- Reduced tax liabilities by identifying and implementing effective tax strategies.
- Enhanced company''s regulatory compliance through meticulous preparation of tax returns and documentation.
- Streamlined the tax filing process by automating routine tasks, resulting in increased efficiency and accuracy.
- Stayed current on ever-changing tax laws, attending professional development courses and subscribing to industry publications.
- Provided valuable guidance to clients regarding potential tax savings opportunities through regular consultations and updates.
- Researched tax issues and stayed current on all federal and state tax laws.
- Prepared all federal and state income tax paperwork for extensions and returns.
Tax Preparer
H & R Block Tax Services
01.2017 - 04.2017
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
Office Manager
BPS Productions
04.2016 - 10.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Customer Service Representative
H & R Block Tax Services
01.2016 - 03.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
H & R Block Tax Services
01.2015 - 04.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Parts Runner
Thalle Construction
01.2014 - 02.2015
- Improved inventory management by organizing and maintaining parts storage areas.
- Expedited order processing for increased efficiency with accurate documentation and timely communication.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Streamlined workflow, coordinated with technicians to ensure timely delivery of necessary parts.
- Collaborated with suppliers to negotiate cost-effective pricing and secure on-time deliveries for critical components.
- Resolved discrepancies between invoices and received goods, collaborating closely with vendors to rectify any issues in a timely manner.
Education
No Degree - Taxes Preparation
H & R Block School of Taxes
Beaumont, TX12.2017
High School Diploma -
Green Forest High School
Green Forest, AR05.1994
Skills
- Machine Operation
- Equipment Operation
- Safety Management
- Defect Monitoring
- Product Assembly
- Product Packing
- Assembly Procedures
Timeline
Production Worker
Ducommun
12.2020 - 09.2023
Sr Tax Analyst
H & R Block Tax Services
01.2020 - 05.2020
Sr Tax Analyst
H & R Block Tax Services
01.2019 - 04.2019
Tax Analyst
H & R Block Tax Services
01.2018 - 04.2018
Tax Preparer
H & R Block Tax Services
01.2017 - 04.2017
Landmark Resale Center
Owner
09.2016 - 05.2020
Office Manager
BPS Productions
04.2016 - 10.2016
Customer Service Representative
H & R Block Tax Services
01.2016 - 03.2016
Customer Service Representative
H & R Block Tax Services
01.2015 - 04.2015
Parts Runner
Thalle Construction
01.2014 - 02.2015
No Degree - Taxes Preparation
H & R Block School of Taxes
High School Diploma -
Green Forest High School
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