Dalphee Champagne
Brooklyn,NY
Summary
Punctual and honest Professional with solid background in health care and retail environments. Satisfies customers and patients with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste.
Overview
18
18
years of professional experience
Work History
Nursing Assistant
Perfect Choice staffing (Shore View Nursing Home)
2013.10 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Nursing Assistant
Gotham Agency
2012.12 - Current
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Cashier Manager
Macy's
2009.11 - 2010.11
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Nursing Assistant
Meade Personnel Consultant Inc.
2006.09 - 2008.01
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Education
10.2012
09.2012
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College
Brooklyn, NY09.2012
No Degree -
Bulkan’s Institute, Inc.
Brooklyn10.2011
No Degree -
Bulkan’s Institute, Inc.
Brooklyn, NY07.2011
Skills
- Proficient in Windows XP/ Vista; Microsoft Word, Excel, PowerPoint, Outlook
- Fluent in English, French and Creole
- Basic Life Support
- Patient/Customer Service Relations
- Behavior redirection
- Attention to Detail
- Cash Handling
Timeline
Nursing Assistant
Perfect Choice staffing (Shore View Nursing Home)
2013.10 - Current
Nursing Assistant
Gotham Agency
2012.12 - Current
Cashier Manager
Macy's
2009.11 - 2010.11
Nursing Assistant
Meade Personnel Consultant Inc.
2006.09 - 2008.01
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College
No Degree -
Bulkan’s Institute, Inc.
No Degree -
Bulkan’s Institute, Inc.
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