DALSIA GONZALEZ

• Greet customers, and maintain a friendly demeanor throughout their experience.
• Accurately take beverage orders.
• Understand and communicate what’s on the buffet line, answer questions customers might have, and make recommendations on food selections to customers if necessary. Accurately deliver beverages to customers.
• Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
• Respond quickly to issues customers have, getting management involved if necessary.
• Collect payment from customers accurately and honestly, and process it through the POS system.
• Keep serving stations stocked with ice, soda, etc., as well as keep your section clean and prepared for new guests.
• Know and follow applicable food service safety regulations and best practices.
• Conduct end-of-shift/night cleaning, ensuring all sections are cleaned and orderly.
• Provided exceptional service to high volume of daily customers.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Responded to ad hoc cleaning duties at end of shift.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Monitored dining room for cleanliness and proper set-up at all times.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Prioritize and manage incoming and outgoing correspondences to include e-mails, letters, and phone calls.
• Conduct internal audits of facilities, and report findings to the manager and owner.
• Act as a point of contact between the owner/manager and employees/vendors.
• Respond to owner/manager requests in a prompt manner.
• Identify and implement cost-saving, time-saving operational procedures.
• Store and file documentation in an efficient manner.
• Conducted research and collected and analyzed data to prepare reports and documents.

• Recruit for hourly and salary positions open in Chicago location
• Manage proper collection and retention of employee documentation
• Oversee creation of offer letters, hire packets and complete on-boarding procedures for new employees
• Conduct weekly audits of data administered into payroll system (Kronos)
• Maintain HR bulletin board with required legal postings
• Complete quarterly and yearly Affirmative Action Plan (AAP) reports for corporate and legal review
• Conduct yearly I-9 audits and follow-up on required documentation needed from employees
• Investigate employee relation issues/claims and work with legal/managerial department to mitigate and resolve issues/claims when needed
• Serve as central point of contact for all work-related employee injuries, and immediately work with legal, safety, and management departments to ensure accurate completion of documentation and communication to relevant internal and external parties
• File Worker’s Compensation Claims with insurance company and communicate safety issues to corporate department
• File employee work-related incidents in MyOSH (electronic system). If needed, add incidents into OSHA log
• Conduct benefits education, orientation and assist employees in enrollment
• Create and maintain reports on employee turnover, labor hours and overtime
• Work with Operations Director and Manager to calculate anticipated increases of headcounts based on Warehouse product flow
• Manage and assist in yearly employee evaluations and communicate progress to corporate office
• Ensure compliance of Safety/Food Safety Training program, by auditing managers training files
• Communicate leaves of absences to corporate office (FMLA, Short-Term Disability, Paid Parental Leave) and ensure proper completion of paperwork for leave requests
• Track employee’s attendance and performance disciplinary actions and terminate when needed

• Monitor Good Agricultural Practices (GAP) program to ensure internal and customer specifications are met
• Work with GIS department to schedule water testing of internal and outside grower water sources
• Manage food safety training program
• Manage third party audits to ensure compliance of customer specifications
• Aid in research of industry standards, recommend improvements and follow-through completion
• Conduct internal audits to ensure proper GAP procedures are followed by growing locations, internal employees and temp/contract labor
• Assist all C-Fresh divisions with Food Safety Modernization Act compliance program and develop Campbell’s Produce Rule program implementation for external growers
• Monitor GAP schedule to ensure all documentation and samplings are being completed by deadlines

Managed domestic and international corporate travel for C-Fresh employees and external attendees by developing itineraries and booking transportation.

• Executed high-level projects by establishing timelines, conducting research, and collaborating with departments to monitor progress.
• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Monitored inventory levels of office supplies and placed orders when necessary.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Updated and implemented administrative and executive support policy changes and monitored effects.
• Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
• Took detailed notes in meetings and disseminated information afterward.
• Maintained confidential records and files related to executive operations.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Performed data entry tasks into various software programs including MS Excel spreadsheets.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Facilitated communication between temporary labor agencies and HR to resolve discrepancies and employee relations issues.
• Conducted headcount audits at agricultural sites, presenting findings to Ag VP, legal department, and HR.
• Processed and reconciled weekly contract labor invoices up to $500K during peak seasons for accounting department.
• Prepared contract labor accruals based on labor hours for month-end accounting procedures.
• Generated and maintained departmental requisitions while coordinating invoice processing with Accounts Payable.
• Planned logistics and presentation materials for large-scale events, ensuring successful execution.