Daltanya Morales
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and attention to detail. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Childcare Provider
Self-employed
08.2018 - Current
- Provide quality childcare for children aged newborn-15 years of age
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Implemented daily routines and activities to stimulate and engage children.
- Read stories, sang songs and facilitated creative play.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
Product Operations Lead
Old Navy
01.2014 - 08.2016
- Received and processed merchandise shipped to the store.
- Lead a team of 4 people to merchandise and set shops in every department utilizing department style guides.
- Set and updated visual presentations.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Mentored team members to enhance professional development and accountability in workplace.
Pricing Specialist
Old Navy
01.2013 - 08.2016
- Conducted pricing and signage audits to meet the requirements of weights and measures monthly.
- Lead a team of 3 to conduct signage and pricing throughout entire store.
- Responsible for ensuring markdown items are priced correctly and placed in proper areas.
- In charge of marketing and signage displays throughout all departments.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cash Handler
Old Navy
09.2011 - 01.2013
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supported customer service, providing informational resources regarding promotions and sales.
- Learned duties for various positions and provided backup at key times.
- Trained new employees on proper cash handling procedures, promoting consistency and best practices within the team.
- Completed transactions, exchanges and returns to support payment processing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
High School Diploma -
Armijo High School
Fairfield, CA06.2013
Skills
- Customer Service
- Friendly and Outgoing
- Accurate Money Handling
- Dependable and Reliable
- Strong Multi-Tasking
- Detail Oriented
- Team Leadership
- Time Management
- Organizational Skills
- Adaptability
Timeline
Childcare Provider
Self-employed
08.2018 - Current
Product Operations Lead
Old Navy
01.2014 - 08.2016
Pricing Specialist
Old Navy
01.2013 - 08.2016
Cash Handler
Old Navy
09.2011 - 01.2013
High School Diploma -
Armijo High School