Dalton Ames
24410 Jumping Jay Dr, Hockley,Tx
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
SENIOR GENERAL MANAGER
MYEYEDR
01.2023 - Current
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Ownership of meeting company expectations around KPI's and ensuring that the office is staffed appropriately and staying in budgeted labor hours,
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing revenue and contribution.
- Collaboration with doctors to build a strong partnership.
- Responsible for managing two offices generating 2.2 million in revenue and 16.5 % contribution combined.
- Leads cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
- Introduced new methods, practices, and systems to reduce turnaround time.
STORE MANAGER
CVS PHARMACY
03.2020 - 01.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Bellville High School
Skills
- Employee Development
- Business Growth Initiatives
- Calendar Management
- P&L Management
- Relationship Building
- Decision-Making
- Revenue Growth
- Strategic Planning
Profile
28, 01/01/23, 04/01/23, 08/01/23, 2, 3, True
References
- Jin Hwang, 281-253-5367
- Todd Jackson, 281-797-8481
- Joseph Yenger, 979-421-3851
Timeline
SENIOR GENERAL MANAGER
MYEYEDR
01.2023 - Current
STORE MANAGER
CVS PHARMACY
03.2020 - 01.2023
High School Diploma -
Bellville High School