Dalton Ames
24410 Jumping Jay Dr, Hockley,Tx
Summary
People-first leader with a proven track record overseeing multiple MyEyeDr locations and delivering consistent, patient-centered experiences. Excels at asking insightful questions, identifying root causes, and applying analytical problem-solving to drive improvements in workflow, service standards, and overall performance. Experienced in coaching leaders and teams to strengthen selling behaviors, elevate capability, and achieve strong results across key meBuilds trusted partnerships with store managers, opticians, and ODs, fostering a culture of continuous learning, high engagement, and sustainable business growth.
Overview
6
6
years of professional experience
Work History
Interim District Manager
MYEYEDR
Atlanta, GA
08.2025 - 11.2025
- Fostered communication between 19 offices to streamline operations and enhance collaboration.
- Assisted in recruiting and hiring two new General Managers, with alignment from the HRBP and RVP on their potential.
- Partnered with CM to ensure alignment, collaboration, and support where needed.
- Held weekly touchbase with the HRBP to align on support needed and proactively seek and embrace feedback on my leadership approach.
- Provided ongoing coaching and training for General Managers on how to maximize productivity and profits.
- Identified opportunities for process improvement across multiple locations within the district.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with peer DMs to gain support on operational and leadership matters, while proactively seeking feedback to strengthen my decision-making
GENERAL MANAGER
MYEYEDR
Houston, TX
01.2023 - Current
- Managed two locations from July 2023-December 2024 until the AGM I developed promoted and became GM of one of the two locations.
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Ownership of meeting company expectations around KPI's and ensuring that the office is staffed appropriately and staying in budgeted labor hours,
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing revenue and contribution.
- Collaboration with doctors to build a strong partnership.
- Responsible for managing two offices generating 2.2 million in revenue and 16.5 % contribution combined which was achieved.
- Leads cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
- Introduced new methods, practices, and systems to reduce turnaround time.
STORE MANAGER
CVS PHARMACY
03.2020 - 01.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Bellville High School
Skills
- Employee Development
- Business Growth Initiatives
- Calendar Management
- P&L Management
- Relationship Building
- Decision-Making
- Revenue Growth
- Strategic Planning
- Effective communication
- Cross-functional collaboration
References
- Josh Thacker, 903-238-5522
- Andressa Guimaraes, 512-949-0717
- Bryan Furrey, 689-316-7141
Profile
28, 01/01/23, 04/01/23, 08/01/23, 2, 3, True
Timeline
Interim District Manager
MYEYEDR
08.2025 - 11.2025
GENERAL MANAGER
MYEYEDR
01.2023 - Current
STORE MANAGER
CVS PHARMACY
03.2020 - 01.2023
High School Diploma -
Bellville High School