Dalton Bates
Ferrysburg,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level or skilled position. An experienced professional looking to proactively solve problems and work together towards shared goals. Currently looking for a position either in or outside of the food service industry.
Overview
2
2
years of professional experience
Work History
Assistant Restaurant Manager
Finn's Chophouse And Speakeasy
06.2022 - 02.2023
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards. Organizing reservations and information to ensure clear communication and smooth service.
- Supervised all areas of restaurant to keep it clean, well-maintained, and operating smoothly. Pitching in to support host, service, and support staff during fast-paced dinner service.
- Performed daily administrative tasks, such as: processing invoices, corresponding with patrons via phone and email, sales/inventory management, and cash handling.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented effective inventory control systems to reduce food spoilage and waste. Analyzed daily sales figures and developed strategies to increase sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Planning and set up of banquet events and coordinated service to multiple dining areas. A focus on cultivating a memorable experience for guests and foster repeat business.
Lead Server Trainer
Finn's Chophouse And Speakeasy
04.2021 - 06.2022
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying information to kitchen, and upselling food/beverages.
- Used Google Docs/Sheets to design web-based, self-directed training materials for service and support staff.
Education
Bachelor of Science - Food And Beverage Management
Baker College/ Culinary Institute of Michigan
Muskegon05.2019
Associate of Applied Science - Culinary Arts
Baker College/ Culinary Institute of Michigan
Muskegon05.2017
Skills
- Collaborative Relationships
- Guest Relations Management
- Delegating Assignments and Tasks
- Standard Operating Procedure Development
- Hospitality and Accommodation
- Managing Reservations and Large Parties
- Front of House Operations
- POS Inventory System Operation
- Maintaining Clean Work Areas
- Strategic Oversight
Timeline
Assistant Restaurant Manager
Finn's Chophouse And Speakeasy
06.2022 - 02.2023
Lead Server Trainer
Finn's Chophouse And Speakeasy
04.2021 - 06.2022
Bachelor of Science - Food And Beverage Management
Baker College/ Culinary Institute of Michigan
Associate of Applied Science - Culinary Arts
Baker College/ Culinary Institute of Michigan
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