Proven leader in the hospitality field, adept in elevating guest experiences and operational efficiency, notably at Katie’s Pizza Pasta Osteria. Spearheaded menu innovations and event planning at Innsbrook Resort, enhancing brand visibility. Proficient in Spanish with exceptional customer service skills, my tenure has consistently driven establishments to award-winning status, demonstrating a strong work ethic and a knack for guest engagement.
Ensure total guest satisfaction by having a complete understanding of food and beverage menus and being able to guide guest through our dining experience.
Implement new menus for food and beverage while training those around me to understand what we have and can do. Plan and execute events/ private diners. As well as creating my own cocktails and specials
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Ensure guest satisfaction day in and day out as well as growing the brand of a family owned restaurant. I helped make the first location an amazing success, we won best restaurant 2 years in a row while I was managing. As well as open the second location and be tasked with running both restaurants regularly.
Started my hospitality career here and learned the in’s and out’s. From bussing/ hosting to serving 13 tables by myself regularly. Took great pride in learning the menu and the extensive wine list at a young age.