Dalton Boutwell

I have been working heavily with sales for over three years now. I excelled with online retail sales for
Verizon for 1 year and 6 months. Recently in February I was promoted to a sales mentor position
where I train new hires in sales strategies. I assist them with growing from the new hire experience to excelling in the production atmosphere of online sales. I have been very sucessful with making that transition very easy and smooth for all new hires that I have trained.

• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Managed recruitment, training and development for highly effective sales team.
• Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Developed and led group training courses to align with corporate sales and service goals.
• Designed and implemented sales training program and documentation.
• Stayed current on company offerings and industry trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Developed, maintained and utilized diverse client base.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Consulted with businesses to supply accurate product and service information.
• Built relationships with customers and community to promote long term business growth.
• Quoted prices, credit terms and other bid specifications.
• Presented professional image consistent with company's brand values.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.t
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Answered customer questions about sizing, accessories and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Solved customer challenges by offering relevant products and services.
• Recommended accessories and complementary purchases to boost revenue.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained records related to sales, returns and inventory availability.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Processed product returns and assisted customers with other selections.