Dalton Callicoat
Oklahoma City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pool Attendant
Calistoga Crossings
05.2019 - Current
- Responsible for ensuring the safety of all guests in and around the pool.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Moved umbrellas and lounge chairs at request of guests.
- Sampled pool water to check chemical levels prior to guests arriving.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Business Owner/Operator
Callicoat Fall Decoration
03.2018 - Current
- Grew and harvested an acre of corn for fall decoration.
- Determined customers' needs and planted corn varieties to meet expectations.
- Grew relationships with repeat customers to increase annual sales.
- Listened to customers' needs and custom made product to fit their requests.
- Used machinery in order to get the best product possible.
- Worked with customers' schedules for appointments to increase sales and make a more enjoyable experience for the customer.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Trained and motivated employees to perform daily business functions.
Server
Bricktown Brewery
09.2021 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Business Owner/Operator
D's Lawncare Service
02.2021 - 09.2021
- Started a lawn care business from the ground up.
- Went door to door to get clients and oversaw a crew of 1-2 people.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked with customers on a weekly basis to ensure customer satisfaction.
- Developed lasting customer relationships and grew network over time.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Grew customer base to a point where a competitor purchased the business.
Business Owner/Operator
D's Produce
03.2018 - 11.2020
- Planted and harvested multiple types of produce on an acre of land including corn, okra, and black eyed peas.
- Designed and constructed advertising signs to attract customers and promote sales.
- Built relationships with vendors to help increase sales.
- Grew relationships with individual repeat customers.
- Did home deliveries to increase sales and improve customer experience.
Education
Bachelor of Science - Nursing
University of Oklahoma
Norman, OK05.2026
High School Diploma -
Southmoore High School
Moore, OK05.2022
Skills
- Customer Relations
- Active Listening
- Conflict Resolution
- Attention to Detail
- Outgoing
- Teamwork Skills
- Creativity
- Conflict Resolution
- Strong Analytical and Problem-Solving Skills
- Managing Multiple Tasks
- Organization Skills
Certification
- First Aid Certification - American Heart Association.
- CPR/AED Certification
Awards and honors
- Sower Award scholarship
- National Honor Society
Timeline
Server
Bricktown Brewery
09.2021 - 07.2022
Business Owner/Operator
D's Lawncare Service
02.2021 - 09.2021
Pool Attendant
Calistoga Crossings
05.2019 - Current
Business Owner/Operator
Callicoat Fall Decoration
03.2018 - Current
Business Owner/Operator
D's Produce
03.2018 - 11.2020
High School Diploma -
Southmoore High School
- First Aid Certification - American Heart Association.
- CPR/AED Certification
Bachelor of Science - Nursing
University of Oklahoma
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