Summary
Overview
Work History
Education
Skills
References
Timeline
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Dalton Carodine

Ruston

Summary

Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.

Overview

10
10
years of professional experience

Work History

Personal Banker 1

Cadence Bank
Ruston
11.2024 - Current
  • Promoted additional bank services through personal contact with customers.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Advised customers on various financial products available from the bank.
  • Analyzed financial documents provided by customers to determine their needs.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Participated in training sessions regarding new banking products or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.

Horizontal Construction Engineer

United States Army
Ruston
12.2017 - Current
  • Stabilized machines, positioned equipment, and aligned drills by carefully managing controls.
  • Directed drilling machine operations, selecting settings and inserting casings into holes.
  • Operated controls to stabilize machines and align drills.
  • Identified and quickly responded to various drilling issues, continuously monitoring operations, checking gauges, and listening to equipment.
  • Flushed earth cuttings and removed dust with equipment.
  • Selected and attached drill bits and drill rods, adding more rods as hole depths increased and changing drill bits.
  • Regulated air pressure, rotary speed, and downward pressure.
  • Maintained performance by regularly replacing parts, building up drill bits, and lubricating machine parts.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
  • Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflow.
  • Observed positive skills and attributes from personnel to build, improve, and expand skills set.
  • Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.

Graphic Marketer

super sign mart
Ruston
01.2020 - 02.2021
  • Created print advertisements, e-mail marketing campaigns, and package designs.
  • Leveraged multi-software expertise to retouch and manipulate images in support of project objectives.
  • Secured new business, connecting with 5 potential customers each week.
  • Promoted client satisfaction using successful design leadership from concept through completion.
  • Managed various graphic design assignments for web design and marketing projects.
  • Held regular group meetings to address concerns, hash out issues, and brainstorm new ideas.
  • Developed fresh designs with esthetic appeal using state of the art software.
  • Protected work and customer interests by maintaining archive of images, photographs and work products.
  • Helped optimize final delivery with advice on presentation, design, and formatting.
  • Achieved project targets with high-quality design work to help clients promote products, services and events.
  • Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.
  • Served clients with close support at all stages and open feedback channels.

Crew Member

Raising Cane's Chicken Fingers
Ruston
06.2015 - 12.2020
  • Prepared foods according to menu standards, safety policies, and company policies.
  • Worked closely with managers and fellow crew members to prepare orders.
  • Maintained high cleanliness and adhered to health code standards.
  • Used extensive crew training and ongoing monitoring to avoid critical service errors.
  • Kept wait times low through fast order taking and payment processing.
  • Scrubbed and polished counters, steam tables, and other equipment and cleaned glasses, dishes, and fountain equipment.
  • Addressed customers with friendly greetings and conversations.
  • Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change.
  • Prepared food by following recipes and presentation guidelines.
  • Minimized errors by carefully documenting orders and discussing needs with cooks.
  • Kept dining area presentable and sanitary by cleaning and polishing counters, equipment and tables.
  • Served fresh, delicious food within promised timeframes.
  • Completed food orders with relishes and garnishes.
  • Balanced receipts and payments in cash registers.
  • Stayed on top of regular shift cleaning duties.
  • Operated cash registers and received payment in cash or credit card.
  • Assisted caterers with food preparation or service.
  • Met customer needs with fast, friendly and knowledgeable service.
  • Processed customer orders and payments quickly with efficient register operation.
  • Met customer needs by keeping self-serve stations well-stocked with food and supplies.
  • Organized supplies and arranged food in attractive displays.
  • Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils.
  • Complied with food safety and sanitation regulations.
  • Satisfied customers with fast and friendly food, beverage and dessert services.
  • Maintained cleanliness of kitchen, dining room and equipment.
  • Arranged tables and decorations according to instructions.
  • Performed sweeping, mopping, and washing dishes to keep equipment and facilities sanitary.
  • Greeted guests, answered menu questions and provided excellent customer service.
  • Satisfied customers consistently while taking and preparing orders for foods.

Education

bachelors degree - Business Management

Louisiana Tech University
Ruston, Louisiana
05.2022

Skills

  • Machine maintenance
  • Task prioritization
  • Time management
  • Critical thinking
  • Multitasking
  • Public speaking
  • Quality assurance
  • Social perceptiveness
  • Customer service
  • Cash handling
  • Transaction processing
  • Client relationship management
  • Financial analysis
  • Effective communication
  • Problem solving
  • Relationship building
  • Online banking support
  • Banking regulations
  • Banking policies and procedures
  • Teller support
  • Cash vault audit

References

Nicolette Hogan, Mentor, PO Box 186, Grand Cane, Louisiana, 71032, (318) 618-9611

Timeline

Personal Banker 1

Cadence Bank
11.2024 - Current

Graphic Marketer

super sign mart
01.2020 - 02.2021

Horizontal Construction Engineer

United States Army
12.2017 - Current

Crew Member

Raising Cane's Chicken Fingers
06.2015 - 12.2020

bachelors degree - Business Management

Louisiana Tech University

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Dalton Carodine