Hi, I’m
Dalton Cobb
Neosho,MO
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
14
years of professional experience
1
Certification
Work History
Sutherlands
Service Technician
09.2023 - Current
Job overview
- Diagnosed and repaired customer equipment, enhancing service efficiency and satisfaction.
- Conducted routine maintenance on machinery, ensuring optimal performance and longevity.
- Assisted customers in product selection, providing expert advice and support to drive sales.
- Collaborated with team members to streamline repair processes, improving turnaround times.
- Explained diagnostic findings to customers and outlined repair or service options.
Lowes Home Improvment
Customer Service Associate
01.2018 - 08.2020
Job overview
- Delivered exceptional customer support by addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Cross-trained and backed up other customer service managers.
- Collaborated with team members to enhance store operations and improve service delivery.
- Monitored inventory levels, coordinating restocking efforts to meet customer demand.
Holden Industries
Fabrication Welder
09.2011 - 01.2018
Job overview
- Interpreted blueprints and technical drawings to execute precise welding tasks on various projects.
- Implemented improvements in welding processes, contributing to reduced material waste and enhanced output quality.
- Maintained accurate records of work performed and materials used for project tracking purposes.
- Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
- Conducted quality inspections of welded joints to ensure compliance with industry standards.
- Collaborated with team members to optimize workflow and enhance production efficiency during fabrication processes.
Education
Missouri Southern State UniversityJoplin, MO
Bachelor of Arts from Theatre
03-2022
Skills
- Attention to detail
- Customer service
- Active listening
- Computer proficiency
- Flexible and adaptable
- Stress tolerance
Certification
- CPT - Certified Personal Trainer
- Basic Life Support
- Class E Driver License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Service Technician
Sutherlands
09.2023 - Current
Customer Service Associate
Lowes Home Improvment
01.2018 - 08.2020
Fabrication Welder
Holden Industries
09.2011 - 01.2018
Missouri Southern State University
Bachelor of Arts from Theatre