Dalton Coghill
Lebanon,Tennessee
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Camping World
Nashville, TN
02.2022 - Current
- Qualified buyers by matching requirements and interests to various camper or RV models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about inventory availability, price and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated Campers and RV’s by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Implementation Consultant
Seesaw
Lebanon, Tennessee
06.2021 - 01.2022
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Served as project driver and authoritative source for customers implementing Seesaw's Premium Service.
- Managed rostering and implantation needs of over 50 school districts.
- Analyzed and interpreted data for yearly reports based on client usage.
- Used Salesforce and Zendesk to manage clientele and run reports for data analytics.
- Used Athena to run data analytic reports on teacher data and usage.
- Used Google Sheets to aggregate data in to an easy to digest format for clients to read.
IT Support Specialist
Alaska Rail Road
Anchorage, AK
09.2019 - 12.2020
- Configured hardware, devices and software to set up work stations for employees.
- Processed over 50 support requests weekly for technical assistance on wide range of issues related to Windows10.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Delivered onsite technical support for 150 employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Submitted service tickets for equipment maintenance requests.
- Installed Ivanti security applications and devices and suggested additional security measures.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Used the entire Microsoft Office Suite on a daily basis.
Sales Representative
Verizon
Franklin, Tennessee
04.2017 - 02.2019
- Used Salesforce to field clientele and manage sales.
- Accounted for all inventory and ordered new stock.
- Cross-sold complementary products and services to customers.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Set up PC and Apple desktops and laptops and all types of mobile devices.
- Researched, troubleshot and resolved complex Phone and Tablet problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
Teller
First Hawaiian Bank
Yigo, Guam
08.2015 - 01.2016
- Organized, stocked and maintained teller window area.
- Managed deposits and withdraws for over 50 customers a day.
- Sold special savings and checking accounts to at least 10 customers a week.
- Managed customers accounts and researched account history.
- Managed cash vault and was in charge of ending the day with $0 difference
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Sales Consultant
Best Buy
Mount Juliet, Tennessee
04.2012 - 03.2014
- Prepared merchandise for sales floor.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Contributed to team success by exceeding team sales goals by 25%.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Maintained hardware and software with new installations, repairs and patches.
Instructor
David Deaton Karate Studios
Mount Juliet, Tennessee
02.2011 - 03.2012
- Designed enjoyable and innovative customized training programs based upon fitness goals.
- Promoted a safe and interactive environment for club clients and members.
- Worked with clients to improve their overall endurance, strength, flexibility and balance.
- Consistently met daily group fitness class attendance goal of 15 participants.
- Conducted on-site seminars and workshops to generate interest in new club activities.
Education
Associate of Arts - Commercial Photography
Nossi College of Art
Madison, TN2014
High School Diploma -
Gateway Christian Academy
Clarksville, TN2011
Skills
- High level of accuracy
- Strong interpersonal skills
- Competitive
- Adaptable
- Disciplined
- Self-motivated
- Time management
- Team building
- Sound judgment
- Relationship building
- Professional demeanor
- Analytical and Methodical
- Microsoft Windows and Office
- Computer Diagnostics
- Verbal and Written Communication
Awards
Received the Alaska Railroads highest award and recognition for being apart of the team that helped implement work from home equipment and procedures when COVID struck Alaska.
Received a Silver Spike from the Alaska Rail Road for successful implementation of a hardware refresh that took place over the span of 6 months.
Timeline
Sales Consultant
Camping World
02.2022 - Current
Implementation Consultant
Seesaw
06.2021 - 01.2022
IT Support Specialist
Alaska Rail Road
09.2019 - 12.2020
Sales Representative
Verizon
04.2017 - 02.2019
Teller
First Hawaiian Bank
08.2015 - 01.2016
Sales Consultant
Best Buy
04.2012 - 03.2014
Instructor
David Deaton Karate Studios
02.2011 - 03.2012
Associate of Arts - Commercial Photography
Nossi College of Art
High School Diploma -
Gateway Christian Academy
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