Dalton Ellis
New Haven
Summary
* Dynamic customer service professional with a proven track record at DIRECTV, enhancing customer satisfaction through effective complaint resolution and team leadership. Skilled in data-driven decision making and verbal communication, I successfully reduced complaints and fostered a collaborative environment, ensuring high retention rates and exceptional service delivery.
* Experienced with identifying and attracting top talent across various industries. Utilizes strategic recruitment methods to build strong candidate pipeline. Track record of fostering positive candidate experiences and improving hiring processes.
* HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
14
14
years of professional experience
Work History
Retail Sales Consultant
Optimum
02.2025 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Customer Service Manager
DIRECTV
03.2011 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
Education
Associate in Business Management - HR Business
West Virginia Junior College
Morgantown, WV06-2026
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Applicant tracking systems
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
Timeline
Retail Sales Consultant
Optimum
02.2025 - Current
Customer Service Manager
DIRECTV
03.2011 - 11.2023
Associate in Business Management - HR Business
West Virginia Junior College
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