Dalton Fowler
Frederick,MD
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Prospect Point Brewing
05.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Monitored systems in operation and quickly troubleshot errors.
Education
Computer And Information Systems Security
Salisbury University
Salisbury, MD05.2024
Associate of Arts - Information Technology
Frederick Community College
Frederick, MD05.2020
Career And Technology Center
Frederick, MD05.2018
High School Diploma -
Tuscarora High School
Frederick, MD05.2018
Skills
- Desktop Support
- Training Junior Team Members
- Troubleshooting and Assistance
- Customer Support Needs Assessment
- MS Office Proficiency
- Configuring Devices
- Customer Service Expertise
- Network Technology
Certification
- MS Office Training
Additional Information
- Hard Working
- Desire to expand knowledge of IT field
- Desire to collect higher certifications (Security +, Network +, AZ900, and Splunk Core)
- Desire to grow within organization
- Dedicated team member
- High level communication skills
- Time management skills
- Detail oriented
Timeline
Technology Support Specialist
Prospect Point Brewing
05.2021 - Current
Computer And Information Systems Security
Salisbury University
Associate of Arts - Information Technology
Frederick Community College
Career And Technology Center
High School Diploma -
Tuscarora High School