Dalton Gooden
Pflugerville
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Cash America. Skilled in money handling and team motivation, I've successfully improved financial accuracy and fostered positive work environments. My approach combines attention to detail with decisive action, driving both customer loyalty and team performance.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership for whatever was expeceted of me.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Cash America
02.2024 - 12.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Documenting or being responsible over employees attendance and shceduling.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Contributed to efficient unit operations by stocking supplies, updating charts, and organizing patient rooms.
- Assisted in maintaining inventory levels with timely ordering and stocking of necessary supplies and consumables.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
Sales Associate
Capital Chevrolet
01.2023 - 01.2024
- Built relationships with customers to encourage repeat business.
- Developing sales pitches to sell products or services.
- Making cold call calls to sales leads or taking calls from prospective customers and maintaining documentation of their sales like invoices or client contracts.
- Evaluated effectiveness of implemented intervention strategies through ongoing assessment methods.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Manger
7/11 Convenience Store
01.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Being responsible over the register and the scheduling.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Front Desk Manager
Hilton Home2Suites
01.2017 - 10.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Sales Representative (part-time)
24Fitness
01.2017 - 10.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Accountant
Integrity Tax
01.2012 - 01.2016
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Education
No Degree - Business/Kinesiology
Tyler Junior College
Tyler, TX05-2009
High School Diploma -
Pflugerville High School
Pflugerville, TX05-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Attention to detail
- Computer typing
Cash America Accomplishments+Awards
-ASM of the Month the last 7 months
-Leading Salesman every month since hired
-ASM graduation certificate
Timeline
Assistant Manager
Cash America
02.2024 - 12.2024
Sales Associate
Capital Chevrolet
01.2023 - 01.2024
Manger
7/11 Convenience Store
01.2021 - 01.2023
Front Desk Manager
Hilton Home2Suites
01.2017 - 10.2020
Sales Representative (part-time)
24Fitness
01.2017 - 10.2020
Accountant
Integrity Tax
01.2012 - 01.2016
No Degree - Business/Kinesiology
Tyler Junior College
High School Diploma -
Pflugerville High School
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