Dalton Gowens
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Leader
Maple Street Biscuit Company
Saint Augustine, FL
02.2022 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
Associate Community Leader
Maple Street Biscuit Company
Jacksonville, FL
06.2021 - 02.2022
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
Head Coach /Lead Instructor
East Cobb Baseball
Marietta, GA
08.2020 - 04.2021
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized fundraising events for budgetary support, allowing for increased resources and opportunities for the team.
- Streamlined practice sessions by designing efficient workout schedules and drills, maximizing time on task.
- Evaluated player performance regularly through skill assessments and video analysis to provide targeted feedback on areas of improvement.
- Fostered a positive team environment with clear communication and motivational techniques.
- Managed successful recruitment efforts, attracting top talent to the program.
BOH Training Director
Chick-fil-A
Rockmart, GA
10.2019 - 04.2021
- Enhanced employee performance by developing comprehensive training programs tailored to organizational needs.
- Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee satisfaction.
- Collaborated with senior management to identify skill gaps, leading to the creation of targeted training initiatives.
- Increased employee retention by implementing ongoing professional development opportunities and mentorship programs.
Kitchen Manager
Jefferson's
Rockmart, GA
08.2018 - 10.2019
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Head Coach /Lead Instructor
West Cobb Baseball
Kennesaw, GA
08.2018 - 07.2019
- Improved team performance by implementing effective training programs and strategies.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Championed athlete development both on and off the field by fostering personal growth through character-building exercises.
- Optimized athlete performance with consistent evaluation and adjustment of coaching techniques based on individual needs and overall team objectives.
Education
High School Diploma -
Rockmart High School
Rockmart, GA05.2014
Skills
- Mediation
- Creative Cloud
- Partnership Development
- Time Management
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Task Prioritization
- Troubleshooting
- Project Planning
- Excellent Communication
Certification
ServSafe Manager Certified.
Timeline
Community Leader
Maple Street Biscuit Company
02.2022 - Current
Associate Community Leader
Maple Street Biscuit Company
06.2021 - 02.2022
Head Coach /Lead Instructor
East Cobb Baseball
08.2020 - 04.2021
BOH Training Director
Chick-fil-A
10.2019 - 04.2021
Kitchen Manager
Jefferson's
08.2018 - 10.2019
Head Coach /Lead Instructor
West Cobb Baseball
08.2018 - 07.2019
High School Diploma -
Rockmart High School