Dalton Green
Dallas,TX
Summary
Effective Accounts Payable Supervisor offering excellent skills in recruiting, relationship building and customer service. Works cooperatively with financial team members to streamline cash flow and reduce vendor costs. Significant contributor to monthly and quarterly financial reporting to executive management.
Overview
14
14
years of professional experience
Work History
Accounts Payable Supervisor
City Of Dallas
07.2013 - 07.2022
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Interacted with corporate vendors, upper management and peers.
- Processed all vendor invoices promptly in accordance with company policy.
- Recruited, interviewed and hired new accounts payable employees.
- Researched all invoices that were past due.
- Processed check disbursements and reconciled related ledger.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Verified validity of charges listed on payment orders for yearly audits.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted project managers and operations staff with accounting expertise.
- Tracked expenditures and prepared reports for records and management review.
- Completed month-end closings with journal entries and reconciling accounts.
Customer Service Supervisor
Humana Medicare Advantage
10.2010 - 12.2012
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for [Number] employees.
Office Manager
His Grace Details
06.2008 - 10.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Texas Southern University
Houston, TXSkills
- Month-End Closings
- Telephone Etiquette
- Accounting
- Check Disbursement
- Microsoft Office
- Data Management
- Motivational Techniques
- Organizational Systems
- Monthly Reconciliations
- Budgeting and Expense Reports
- Month-End Documentation
- Office Supplies and Inventory
- Daily Ledgers
- Daily Logs
- Compliance Requirements
- Meeting Support
- Corrective Actions
- Critical Thinking
- Complex Problem-Solving
- Validation of Discrepancies
- Employee Performance Reviews
- Monetary Transactions
- Batch Balances and Reports
- Information Collection
- Vendor Relationship Management
- Team Supervision
- Customer Satisfaction
- Continuous Improvement Process
- Invoice Processing
- Prioritization Skills
- Document Auditing
- Inquiry Requests
- Cash Disbursements
- Data Communications
- Employee Timesheet Processing
- Payment Tracking
- Administrative Staff Supervision
- Team Meetings
- Fund Accounting Software
- Business Processes and Procedures
- Employee Paperwork
- Client Confidentiality
- Financial Data Analyzation
- Customer Care
- Regulatory Protocols
- Financial Document Review
- Effective Project Completion
- Recruiting and Hiring
- Research and Analysis
- Payroll Preparation and Processing
- Mentoring
- Finance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Accounts Payable Supervisor
City Of Dallas
07.2013 - 07.2022
Customer Service Supervisor
Humana Medicare Advantage
10.2010 - 12.2012
Office Manager
His Grace Details
06.2008 - 10.2010
High School Diploma -
Texas Southern University
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