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Associate Principal Engineer

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Troubleshooting, process improvements, efficiencies, developing programs for safety training. Excellent problem solver with ability to think quickly, plan effectively and implement successfully ensuring goals and expectations are exceeded.

Dedicated and dependable professional with over six years of administrative, legal, and government support experience. Skilled in handling sensitive documents, assisting the public, and maintaining strict attention to detail in fast-paced environments. Combines the discipline of a U.S. Army Sergeant with the precision of a court clerk providing exceptional service, accuracy, and compliance for every case file. Ready to bring that same reliability and integrity to CGI Federal’s Passport Support Program.

Experienced with data interpretation, critical thinking, and problem-solving. Utilizes analytical skills to support decision-making processes and provide strategic insights. Track record of effective communication and adaptability in dynamic environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Currently a Horizontal Construction Engineer with the US Army National Guard. Proving adaptability and teamwork in fast-paced environments, ensuring project compliance and efficiency. Eager to learn and excel in problem-solving, contributing to successful project outcomes and a positive team atmosphere.

 Dynamic individual with hands-on experience in supply chain, baking and pastry, medicine and motherhood. Unique skills in identifying and navigating challenges. Brings strong problem-solving skills and proactive approaches to new tasks. Known for adaptability, creativity, and energy. Committed to making meaningful contributions in the lives of children and families and advancing organizational goals. 

Aspiring developer with strong front-end and back-end development skills. Experienced in building responsive, accessible web applications using HTML, CSS, JavaScript, Node.js, and SQL. Passionate about solving real-world problems through code and pursuing a career with a focus on full-stack development and scalable web solutions.

FAA-certified commercial pilot and CFI/CFII with 1500 total hours. Strong in IFR procedures, risk management, and SOP discipline, with experience preparing students for stage checks and practical tests. Seeking to contribute as a safety-minded first officer at a regional airline.

Dynamic Customer Service Representative with a proven track record at American Electric Power, excelling in complaint resolution and customer education. Skilled in de-escalation techniques and proficient in CRM systems, I enhance customer satisfaction by swiftly addressing concerns and fostering loyalty through empathetic communication.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced Medical Claims Assistant and Healthcare Support Specialist with over 14 years in optimizing claims workflows, EHR accuracy, and HIPAA-compliant documentation. Demonstrates strong skills in insurance verification, high-volume data entry, and reducing claim denials, supported by proven success in healthcare customer service and process improvement roles. Applies collaborative problem-solving and attention to detail to accelerate claim resolutions and enhance revenue cycle outcomes.

 Results-driven professional with 5+ years of customer service experience and a strong background in client relations, digital marketing, and project coordination. Skilled in troubleshooting, communication, and cross-team collaboration, with military discipline and proven mentoring abilities. Pursuing a B.A. in Communication (2026), adept at leveraging AI tools, web design, and analytics to optimize customer experiences and business outcomes. 

Dalton Grumbles

Summary

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Work History

Petroleum Supply Specialist

Counter Salesperson

Lumber Sales Associate

Warehouse Operator

Sales Associate

Education

High School Diploma -

Skills

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Counter Salesperson

Lumber Sales Associate

Petroleum Supply Specialist

Warehouse Operator

Sales Associate

High School Diploma -

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