Dalton Guerra
Rancho Cucamonga,CA
Summary
Proven leader in the hospitality sector, adept at conflict resolution and maintaining composure under pressure, showcased through a successful tenure at Fleming's Prime Steakhouse & Wine Bar and Sycamore Inn. Leveraged communication skills and customer service excellence to enhance patron satisfaction and loyalty, significantly contributing to repeat business. Expert in quality assurance, ensuring service excellence across high-volume events.
Overview
4
4
years of professional experience
Work History
Server/bartender
Sycamore Inn
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Backwaiter/Head Food Runner
Fleming's Prime Steakhouse & Wine Bar
04.2022 - 11.2023
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Answered questions from restaurant patrons regarding menu items.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained up-to-date knowledge of product and service changes.
Server
The Old Spaghetti Factory International Inc.
03.2021 - 03.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Los Osos
6001 Miliken Ave, Rancho Cucamonga, CA 917372015
Skills
- Sound decision maker
- Calm under pressure
- Hard worker
- Works well with others
- Conflict and Complaint Resolution
- Leadership
- Communication skills
- Quality assurance
- Customer service
Timeline
Server/bartender
Sycamore Inn
03.2024 - Current
Backwaiter/Head Food Runner
Fleming's Prime Steakhouse & Wine Bar
04.2022 - 11.2023
Server
The Old Spaghetti Factory International Inc.
03.2021 - 03.2022
High School Diploma -
Los Osos
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