Dalton Horine
St Louis,MO
Summary
Diligent worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Chase Park Plaza Hotel
10.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Grace & Meat + Three
11.2023 - 11.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Shift Leader/Bayhost/Trainer Coordinator
Top Golf
09.2023 - 09.2024
- Greet guest's and introduce the Top Golf experience, go over safety protocol
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Produce manager
Jewel Osco
02.2023 - 05.2023
- Pleasantly greeted customers and provided prompt and courteous service
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Checked for outdated and overripe grocery items and removed from inventory
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Stayed current on available products, store promotions and customer service policies to better serve shoppers
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Item Processor
Amazon
05.2020 - 01.2023
- Worked in the warehouse and was an item processor and sent items out to be delivered
Banquet Server
Four Seasons Hotel
07.2019 - 03.2020
- I was a banquet server within the Four Seasons hotel, I also worked in the kitchen side of the restaurant as well
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Server
Marriott Hotels
02.2018 - 06.2019
- Worked in the Zenia Bar & Grill restaurant within the hotel
- I served guest food and drinks, placed orders and rang in everything into POS
Education
Assiocates -
Saint Louis Community College
05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Sales expertise
- Sales techniques
Accomplishments
- Increased revenue 18% by implementing unique promotions for Top Golf Midtown
- Contributed to service that earned a stellar review in Yelp & Google reviews
- Supervised team of 65 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved team productivity with morale-boosting incentives.
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Chase Park Plaza Hotel
10.2024 - Current
Server
Grace & Meat + Three
11.2023 - 11.2024
Shift Leader/Bayhost/Trainer Coordinator
Top Golf
09.2023 - 09.2024
Produce manager
Jewel Osco
02.2023 - 05.2023
Item Processor
Amazon
05.2020 - 01.2023
Banquet Server
Four Seasons Hotel
07.2019 - 03.2020
Server
Marriott Hotels
02.2018 - 06.2019
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Assiocates -
Saint Louis Community College
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