Summary
Work History
Education
Skills
Timeline
Generic

Dalton Horton

Summary

Dynamic and results-driven professional with extensive experience at Lowe's and Walmart. Proven track record in policy enforcement and customer satisfaction, consistently achieving sales targets. Skilled in inventory monitoring and team leadership. Committed to enhancing operational efficiency and ensuring compliance with industry standards.


Lowe's has sent me to several other stores to help prepare for inventory, and also to help them during the process of inventory. As I am typically very good with things that are systematic or mathematical in nature.


In the past Walmart has sent me to other stores to help clean up or get the team back on company processes.


Experienced in household mechanical systems: HVAC repair/maintenance, residential electrical/plumbing, automotive repair.


I have three dogs: Phineas & Ferb were my first two dogs with my wife, and about a year ago we had a stray show up that we kept. His name is Benji.



Work History

Department Supervisor With Keys

Lowe's
01.2022 - Current
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Manager

Walmart
12.2018 - 01.2022
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

McNairy Central High School
Selmer, TN

Skills

  • Policy enforcement
  • Store maintenance
  • Safety enforcement
  • Alarm systems
  • Inventory monitoring
  • Electrical diagnostics
  • Residential plumbing maintenance
  • Automotive maintenance
  • Licensed operator for forklifts and reach trucks

Timeline

Department Supervisor With Keys

Lowe's
01.2022 - Current

Customer Service Manager

Walmart
12.2018 - 01.2022

McNairy Central High School

Similar Profiles

CREATE PROFILE
Dalton Horton