Dalton Jackson

Managed front end at a Kroger marketplace in Lewis center that did 1.6 million weekly and 80 to 100 million annually.

-Managed around 80 associates weekly. 20 to 30 daily.

-did schedules for these associates

-responsible for cash and accounting for the store

-completed performance evaluations

-facilitated associates training, continued development and successor planning.

-daily coaching and praising around associate metrics, customer service and efficiency

-responsible for ordering and maintaining cleaning and office supplies for the store

-customer wait time at checkout metrics

-customer satisfaction and complaints

-metrics around mystery shops, such as store clean and associates friendly scores

-managed the floor, directing customers and associates to increase efficiency and speed of checkout

-managed 4 assistant front end managers who were under me

-helped develop 3 associates into becoming front end managers and 4 into becoming asst managers

-trained to be a store manager on duty in the event one of the store managers were not present or needed support. Therefore I understand store scans and loading and unloading trucks will pallet and power jacks, as well as the general operations of the entire store

Helping customers with complaints and worked to resolve them.

Helped manage store cash and accounting

Assisted front end managers in directed associates and completing training.

Ran the money services desk. Paying bills, refunds, sending money, hearing complaints and working to resolve the problem and why it happened