Dalton Johnson
Knoxville,TN
Summary
Experienced Sales & F&I manager who currently oversees a multi-million dollar inventory as well as more than 20 sales consultants. Versed in planning daily operations, staffing and inventory management as well as leadership development and time management. Performance-oriented Sales Leader offering exceptional record of achievement over 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
Work History
New Vehicle Sales Manager
Toyota Knoxville
06.2016 - Current
- Enhanced customer satisfaction through excellent communication, expert product knowledge, and timely followups.
- Implemented innovative employee training programs, leading to higher staff retention rates and improved performance.
- Consistently met or exceeded monthly sales targets through diligent monitoring of progress and adjusting tactics as needed.
- Led weekly sales meetings to review performance metrics, share best practices, and discuss upcoming opportunities.
- Developed strong relationships with manufacturers to ensure optimal inventory selection and availability.
- Negotiated favorable terms with vendors for accessories and after-sales services, increasing overall profitability per sale.
- Conducted regular market research to stay informed of industry trends and competitive pricing strategies.
Finance Manager
Toyota Knoxville
06.2017 - 06.2020
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Grand Opening Trainer
Chick-fil-A Inc.
06.2010 - 06.2016
- Maintained accurate records of employee attendance, performance evaluations, and completed training modules for reference during future evaluations or promotions within the company.
- Managed time efficiently by prioritizing tasks and maintaining a detailed schedule of upcoming training sessions and deadlines.
- Increased employee confidence by providing ongoing support and resources during the initial stages of their employment at Grand Openings.
- Developed positive rapport with new hires by creating an inclusive atmosphere that encouraged open communication between trainees and trainers alike during Grand Opening preparations.
- Reduced miscommunications between departments by conducting cross-departmental trainings leading up to major events such as Grand Openings.
Store Manager
Chick-fil-A Emory Road
06.2008 - 06.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Powell High School
Powell, TN2012
Skills
- Sales process management
- Pricing strategy
- Competitor Analysis
- Customer Relationship Management
- Staff recruitment
- Negotiation Management
- Visionary Thinking
- Influencing Others
- Process Improvement
- Delegation Abilities
- Innovation Skills
- Self-awareness
Timeline
Finance Manager
Toyota Knoxville
06.2017 - 06.2020
New Vehicle Sales Manager
Toyota Knoxville
06.2016 - Current
Grand Opening Trainer
Chick-fil-A Inc.
06.2010 - 06.2016
Store Manager
Chick-fil-A Emory Road
06.2008 - 06.2016
High School Diploma -
Powell High School