Dalton Jones
Columbus,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Front Office Assistant Manager
COLUMBUS MARRIOTT NORTHWEST
06.2023 - 12.2023
- Implemented customer recognition/service program, communicating, and ensuring process
- Monitored adherence to all credit policies and procedures to reduce bad debts and rebates
- Participated in department meetings
- Collaborated with Front Office Manager on ways to continually improve departmental service
- Handled complaints and disputes, and resolved grievances and conflicts, professionally and efficiently, fostering a positive workplace atmosphere.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained professional and welcoming environment for clients, contributing to overall positive experience.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Front Desk Agent
CROWNE PLAZA COLUMBUS NORTH
02.2023 - 06.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes, including responding to guests inquires, requests, and concerns regarding accommodations in a timely, personable, and efficient manner.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Coordinated with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Housekeeping Inspector
HILTON GARDEN INN
03.2022 - 01.2023
- Assisted housekeeping manager with upkeep of 240 rooms
- Managed 2 houseman and 3 laundry team members to confirm room needs were being fulfilled
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas to ensure Hilton standards were met
Education
Associate of Applied Science - Hospitality Management
Columbus State Community College
Columbus, OH12.2023
Associate of Arts - Business Administration
Columbus State Community College
Columbus, OH05.2022
Skills
- Strong interpersonal skills
- Communication and listening skills
- Time Management
- Administrative skills
- Leading and motivating others
- Knowledge of front desk operations
- Scheduling and calendar management
- Managing others
- Excels with guests’ relations
- Problem-solving skills
- Experienced in fast-paced environment
Timeline
Front Office Assistant Manager
COLUMBUS MARRIOTT NORTHWEST
06.2023 - 12.2023
Front Desk Agent
CROWNE PLAZA COLUMBUS NORTH
02.2023 - 06.2023
Housekeeping Inspector
HILTON GARDEN INN
03.2022 - 01.2023
Associate of Applied Science - Hospitality Management
Columbus State Community College
Associate of Arts - Business Administration
Columbus State Community College
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