Dalton Kelley
Richmond,KY
Summary
Highly motivated service advisor with 3 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrating 'The Toyota' expertise, including competitive offerings, pricing and market positioning.
Overview
4
4
years of professional experience
Work History
Assistant Service Manager
Toyota South
03.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
Factory Operator
EnerSys
01.2021 - 02.2022
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Operated multiple machines simultaneously to meet production requirements.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected structures to avoid any obstruction and delays throughout project.
- Kept detailed production records and identified hold-ups.
- Set up and adjusted equipment and properly configured machines for daily operation.
Plumber Apprentice
Clog Busterz Plumbing
04.2019 - 01.2021
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Inspected structures to avoid any obstruction and delays throughout project.
- Requested equipment and supplies to maintain inventory and availability of required items.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Responded to emergency situations to resolve immediate safety concerns.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Education
High School Diploma -
Madison Central High School
Richmond, KY05.2014
Skills
- Operational Improvements
- Operational Efficiency
- Collaborative Environments
- Service Planning
- Staff Management
- Quality Assurance
- Time Management
- Critical Thinking
- Professional Relationships
- Business Development
- Workflow Management
Timeline
Assistant Service Manager
Toyota South
03.2022 - Current
Factory Operator
EnerSys
01.2021 - 02.2022
Plumber Apprentice
Clog Busterz Plumbing
04.2019 - 01.2021
High School Diploma -
Madison Central High School
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