Dalton Kindig
New Haven,IN
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Custom Cleaning LLC
06.2022 - Current
- Managed day-to-day operations, ensuring high-quality cleaning services met client expectations.
- Developed and implemented efficient cleaning protocols to enhance operational effectiveness.
- Trained new team members on best practices and safety procedures for cleaning tasks.
- Oversaw inventory management, ensuring adequate supply levels for all cleaning products and equipment.
- Established strong client relationships, leading to increased repeat business and referrals.
- Conducted regular quality control inspections to maintain service standards and address any issues promptly.
- Analyzed customer feedback to implement continuous improvements in service offerings and client satisfaction.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Sales and Leasing Consultant
Ben Davis Ford
11.2018 - 08.2022
- Developed tailored leasing solutions to meet diverse customer needs.
- Enhanced customer satisfaction through effective communication and relationship building.
- Conducted vehicle presentations and demonstrations to highlight features and benefits.
- Streamlined sales processes, improving efficiency in transaction management.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed Deals
Sales Consultant
Big City Cars
10.2018 - 11.2018
- Delivered product demonstrations and detailed specifications to educate customers on vehicle features and benefits.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Led negotiation processes to close deals efficiently while maintaining high levels of customer satisfaction.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Machine Operator
Cook Medical
08.2017 - 09.2018
- Operated and maintained production machinery to ensure efficient operations.
- Monitored equipment performance, identifying and resolving issues promptly.
- Trained new operators on safety procedures and machine operation protocols.
- Implemented process improvements that enhanced production efficiency and reduced downtime.
Water Restoration Technician
Springfield Restoration & Remodleing
08.2016 - 08.2017
- Monitored moisture levels using advanced tools to ensure thorough drying of affected areas.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Improved client satisfaction by providing timely and efficient water restoration services.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
Store Manager
Subway Systems
06.2015 - 08.2016
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Developed staff schedules to maintain optimal coverage during peak hours, improving customer service.
- Oversaw cash handling processes, ensuring accuracy in financial transactions and reporting.
- Led team meetings to communicate goals, performance expectations, and foster collaboration among staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
Subway Systems
04.2013 - 06.2015
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Assisted in developing promotional campaigns to enhance customer engagement and sales.
- Streamlined workflow processes, improving team productivity and enhancing service quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-2015
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales
- Customer Service
- Training
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
Timeline
Owner/Operator
Custom Cleaning LLC
06.2022 - Current
Sales and Leasing Consultant
Ben Davis Ford
11.2018 - 08.2022
Sales Consultant
Big City Cars
10.2018 - 11.2018
Machine Operator
Cook Medical
08.2017 - 09.2018
Water Restoration Technician
Springfield Restoration & Remodleing
08.2016 - 08.2017
Store Manager
Subway Systems
06.2015 - 08.2016
Assistant Manager
Subway Systems
04.2013 - 06.2015
High School Diploma -
Northrop High School