Service Advsior
Toyota / Honda
Frisco, TX
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Clarified service recommendations and pricing to customers to enhance understanding and trust.
- Resolved customer complaints professionally, focusing on achieving resolution and fostering customer retention.
- Conducted follow-up communication to confirm customer satisfaction following services.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Prepared invoices for services rendered and collected payments from customers.