DALTON LOCKHART
Lawsonville,NC
Summary
Dynamic Safety/Quality Manager at High Road Services with a proven track record in implementing corrective actions and driving operational excellence. Skilled in SOP development and quality training, fostering a culture of excellence while enhancing customer satisfaction. Adept at problem-solving and team leadership, ensuring compliance and continuous improvement in quality management systems.
Overview
6
6
years of professional experience
Work History
Safety/Quality Manager
High Road Services
11.2019 - 08.2025
- Conducted root cause analysis to identify product failure issues and implement corrective actions.
- Archived quality documentation while participating in internal and external audits.
- Facilitated cross-functional team collaboration for effective communication on quality matters.
- Evaluated quality problems and performed assessments to resolve issues promptly.
- Drove process standardization through creation and implementation of SOPs, enhancing efficiency.
- Followed quality standards to minimize errors and maximize customer satisfaction levels.
- Provided training to employees on quality management best practices, promoting a culture of excellence.
- Maintained positive customer relations by addressing concerns directly and implementing solutions.
Education
North Stokes High
Danbury03.2013
Skills
- Quality management systems
- Compliance monitoring
- Corrective actions
- SOP development
- Quality training
- Quality metrics
- Team Training
- Operational excellence
- Team leadership
- Problem-solving abilities
- Performance evaluations
- Customer service
- Team development
- Documentation and reporting
- Performance tracking and evaluation
- Training and development
- Professional and courteous
- Performance reviewing
Timeline
Safety/Quality Manager
High Road Services
11.2019 - 08.2025
North Stokes High
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