Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dalton Malcolm

Kansas City,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Director & Business Development

FirstService Residential
01.2022 - Current
  • Attended weekly meetings to discuss and optimize strategies.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Participated in promotional opportunities and onboarding of new accounts.
  • Represented company at various national and global events.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Property Manager

FirstService Residential
01.2018 - 01.2022
  • Handled homeowner complaints promptly and appropriately, calling in repairmen, and other support services.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance with community regulations and guidelines.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.

General Manager, Property Management

The Richdale Group
09.2016 - 12.2017
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Property Manager

Nebraska RIS
03.2011 - 09.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.

Education

Bachelor of Science - Business Adminisration

Nebraska Wesleyan
Lincoln, NE
06.2016

Skills

  • Strategic Networking
  • Revenue Generation
  • Mentoring
  • Managing Client Contracts
  • Staff Management
  • Process Improvement
  • New Business Development
  • Client Base Retention

Accomplishments

  • 2018 Associate of the Year after 6 months of employment.
  • 2019 Values at Work recipient for Customer Service across all North American Markets
  • Received 3 promotions within 5 years while at FirstService Residential
  • 2022 Manager of The Year, Community Associations Institute-Heartland Chapter

Certification

  • Certified Community Association Manager, CMCA

Timeline

Regional Director & Business Development

FirstService Residential
01.2022 - Current

Property Manager

FirstService Residential
01.2018 - 01.2022

General Manager, Property Management

The Richdale Group
09.2016 - 12.2017

Property Manager

Nebraska RIS
03.2011 - 09.2016

Bachelor of Science - Business Adminisration

Nebraska Wesleyan

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Dalton Malcolm