Hi, I’m
Dalton Marshall
Novi,MI
Summary
Dynamic team leader with a proven track record at RGL, excelling in performance improvement and staff training. Skilled in problem-solving and quality assurance, I foster collaboration and drive efficiency, resulting in enhanced team productivity and a positive work environment. Committed to safety and operational excellence, I empower teams to achieve shared goals.
Overview
7
years of professional experience
Work History
RGL
Team Leader/Hilo Driver/Inventory Auditor
05.2024 - 10.2025
Job overview
- Coordinated daily team activities to ensure efficient operations and task completion.
- Assisted in training new team members on standard operating procedures.
- Monitored workflow to identify areas for process improvement and efficiency gains.
- Facilitated communication between team members to enhance collaboration and productivity.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Maintained inventory levels and assisted with stock management tasks.
- Provided feedback on team performance, contributing to skill development initiatives.
- Supported project planning by organizing resources and scheduling tasks effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
KFC
Shift Manager
01.2022 - 05.2024
Job overview
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored new team members on operational procedures and best practices.
- Managed inventory levels, ensuring optimal stock availability for smooth service delivery.
- Monitored performance metrics to identify areas for improvement in service quality.
- Implemented safety protocols to maintain a secure work environment for staff and customers.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular inspections of equipment and facilities to ensure compliance with health standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
McDonald's
Shift Manager
01.2020 - 12.2021
Job overview
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Supervised ongoing daily production phases.
Hatch Stamping
Team Member/ Hilo Driver
01.2019 - 12.2019
Job overview
- Monitored vehicle performance and conducted routine maintenance checks to reduce downtime.
- Implemented best practices for cargo handling, ensuring load security during transit.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Education
Stockbridge High SchoolStockbridge, MI
High School Diploma
06-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Mentoring
- Safety
- Relationship building
- Leading team meetings
- Safety processes and procedures
- Staff education and training
- Reliability
- Problem-solving abilities
- Teamwork
- Team leadership
- Team collaboration
- Effective communication
- Task prioritization
- Quality assurance
- Audit reporting
- Decision-making
- Active listening
- Organizational skills
- Multitasking Abilities
- Time management
- Leadership
- Loss prevention
Timeline
Team Leader/Hilo Driver/Inventory Auditor
RGL
05.2024 - 10.2025
Shift Manager
KFC
01.2022 - 05.2024
Shift Manager
McDonald's
01.2020 - 12.2021
Team Member/ Hilo Driver
Hatch Stamping
01.2019 - 12.2019
Stockbridge High School
High School Diploma