Dalton Mattiza
Denton
Summary
Dynamic Operations Manager at Stride K12 with a proven track record in cross-functional collaboration and project management. Expert in ServiceNow and committed to enhancing customer service. Successfully led strategic initiatives that improved operational efficiency, while mentoring teams to achieve excellence in service delivery. Passionate about driving process improvements and fostering teamwork.
Overview
8
8
years of professional experience
Work History
Operations Manager
Stride K12
Lewisville
09.2021 - Current
- Manage a team of 10+ administrative registrars, school-based enrollment coordinators, and assistant operations managers.
- Oversaw daily operations to ensure efficient service delivery to students.
- Facilitated communication between departments to support collaborative initiatives.
- Led cross-functional teams to drive strategic projects within the organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Work closely with other departments (Finance, Admin, Compliance, HR, etc.). To coordinate projects, enrollment, and new campaigns.
- Mastery of ServiceNow and UltiPro for project management, hiring, payroll, etc.
- Assisted in the management and restructuring of the TXSS registrar team.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Administrator
K12 Online School
Lewisville
11.2019 - 09.2021
- Managed student records to ensure accuracy and compliance.
- Assisted families with inquiries regarding student records and services.
- Collaborated with teams to meet deadlines for campaigns and projects.
- Utilized Excel for data analysis and reporting on student metrics.
- Processed documents efficiently to support administrative functions.
- Delivered exceptional customer service, addressing concerns promptly.
- Exhibited leadership by introducing projects that streamlined campaign finalization.
- Received opportunity to establish own school (LSOA) after one year in the role.
Insurance Sales Intern
Macueri Bynum
McKinney
12.2017 - 03.2018
- Opportunity to intern under Macueri Bynum, one of the highest rated insurance brokers in North Texas.
- Data Entry
- Customer Service
- Sales
Education
Bachelor's - Business
University of North Texas
Denton, TX05.2022
Skills
- Customer service and sales
- Microsoft Office Suite
- Organizational skills
- DocuSign proficiency
- Oracle database management
- Salesforce expertise
- ServiceNow knowledge
- Project management
- Cross-functional collaboration
- Compliance management
- Customer relationship management
- Process improvement strategies
Timeline
Operations Manager
Stride K12
09.2021 - Current
Administrator
K12 Online School
11.2019 - 09.2021
Insurance Sales Intern
Macueri Bynum
12.2017 - 03.2018
Bachelor's - Business
University of North Texas
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer