Dalton McCane
Pompano Beach
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in hospitality, coaching and implementing process improvements while fostering collaborative environments to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Hard Rock Cafe
Owner & General Manager
Chicken Salad Chick
07.2023 - Current
- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Managed inventory levels, implementing efficient ordering processes to minimize waste.
- Trained and mentored staff on food safety protocols and best practices in meal preparation.
- Developed marketing strategies to enhance brand visibility and drive customer engagement.
- Fostered a positive work environment, promoting teamwork and employee satisfaction initiatives.
Director of Guest Services
Hotel Covington
03.2022 - 07.2023
- Oversaw daily operations of guest services department, ensuring exceptional visitor experiences.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Collaborated with management to establish service standards and operational procedures.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
- Analyzed guest feedback to identify trends and implement corrective actions.
Philanthropy Coordinator
The Christ Hospital Health Network
02.2021 - 03.2022
- Coordinated fundraising events to enhance community engagement and donor relationships.
- Developed and maintained donor database to track contributions and communications effectively.
- Collaborated with healthcare professionals to identify funding needs for patient care initiatives.
- Implemented targeted outreach strategies to increase participation in philanthropic campaigns.
- Streamlined donation processing procedures, ensuring accuracy and efficiency in record-keeping.
Assistant General Manager
Hard Rock Cafe
04.2020 - 03.2022
- Streamlined operational processes to enhance staff productivity and efficiency.
- Developed training materials to onboard new team members effectively.
- Coordinated scheduling and staffing to meet business demands consistently.
- Implemented inventory management systems to reduce waste and improve accuracy.
- Led cross-functional teams to achieve strategic goals and initiatives.
Guest Services Manager
Sunset Plaza Hotel
11.2018 - 03.2020
- Ensured exceptional guest experiences through effective communication and problem resolution.
- Managed front desk operations, improving check-in/check-out efficiency.
- Trained and mentored staff on customer service standards and hotel procedures.
- Implemented new software for reservations, enhancing accuracy and response times.
- Oversaw daily operations, maintaining high service quality during peak periods.
Property Manager
Beachwood Property Management
07.2017 - 02.2020
- Managed tenant relations, addressing concerns and facilitating communication to enhance satisfaction.
- Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Coordinated leasing processes, including tenant screenings and lease negotiations for multiple properties.
- Implemented operational policies, improving efficiency in property management workflows.
- Developed marketing strategies to attract prospective tenants through online platforms and community outreach.
Operations Supervisor
United Parcel Service, UPS
05.2016 - 06.2017
- Supervised daily operations to ensure timely and efficient package delivery.
- Trained team members on safety protocols and operational procedures.
- Monitored workflow and implemented strategies to optimize performance.
- Conducted regular inspections to maintain equipment and facility standards.
Education
Bachelor of Arts - Business Administration And Management
Bellarmine
05-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Decision-making
- Problem resolution
Timeline
Owner & General Manager
Chicken Salad Chick
07.2023 - Current
Director of Guest Services
Hotel Covington
03.2022 - 07.2023
Philanthropy Coordinator
The Christ Hospital Health Network
02.2021 - 03.2022
Assistant General Manager
Hard Rock Cafe
04.2020 - 03.2022
Guest Services Manager
Sunset Plaza Hotel
11.2018 - 03.2020
Property Manager
Beachwood Property Management
07.2017 - 02.2020
Operations Supervisor
United Parcel Service, UPS
05.2016 - 06.2017
Operations Manager
Hard Rock Cafe
Bachelor of Arts - Business Administration And Management
Bellarmine