Dalton McClure
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and sales. Proven track record in building rapport and closing deals, enhancing customer satisfaction through exceptional product knowledge and relationship management. Skilled in follow-up and collaboration, driving repeat business and referrals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Car Salesperson
AutoNation Buick GMC Park Meadows
01.2025 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Parts Counter Sales Person
O'Reilly Auto Parts
06.2024 - 12.2024
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
Senior Customer Service Associate
Lowe's Home Improvement Center
11.2022 - 03.2024
- Contributed to positive teamwork dynamics through clear communication with colleagues and proactive problem-solving strategies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained knowledge of current sales and promotions, effectively communicating this information to customers as applicable.
- Trained new employees on cash register procedures and company policies for smooth integration into the team.
- Managed high volumes of transactions during peak hours without sacrificing speed or quality of service.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Garden Shop, Cashier, Cust Svc
Home Depot
03.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained knowledge of current sales and promotions, effectively communicating this information to customers as applicable.
- Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Trained new employees on cash register procedures and company policies for smooth integration into the team.
- Addressed customer inquiries over the phone or in-person in a polite manner which upheld the shop''s reputation for excellent service.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Heritage High School
Littleton, CO05-2024
Skills
- Building rapport
- Goal oriented
- Customer service
- Closing deals
- Relationship building
- Follow-up skills
- Test drives
- Team collaboration
- Customer relationship management
- Product demonstrations
- Professional demeanor
- Event networking
- Demonstrating vehicle features
- Active listening
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
Certification
OSHA Certification
Timeline
Car Salesperson
AutoNation Buick GMC Park Meadows
01.2025 - Current
Parts Counter Sales Person
O'Reilly Auto Parts
06.2024 - 12.2024
Senior Customer Service Associate
Lowe's Home Improvement Center
11.2022 - 03.2024
Garden Shop, Cashier, Cust Svc
Home Depot
03.2022 - 10.2022
High School Diploma -
Heritage High School
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