Dalton McCoy
Augusta,GA
Summary
Dynamic team player with a proven track record at Dunkin, excelling in customer service and fostering teamwork. Ensuring Great customer service and maintaining high standards of cleanliness. Skilled in Diffusing Situations and problem-solving, I build strong relationships with customers and colleagues, ensuring a fantastic time and repeat business
Overview
5
5
years of professional experience
Work History
Team Member
Dunkin
498 Furys Ferry Rd, Martinez, GA 30907
08.2023 - Current
- Provided excellent customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Prepared food and beverages consistently according to Dunkin standards, ensuring quality and safety.
- Assisted in maintaining cleanliness and organization of work area, contributing to store's overall appearance.
- Collaborated with team members to meet daily goals, enhancing teamwork and operational efficiency.
- Engaged with customers to promote new products, increasing awareness and driving sales initiatives.
- Adapted quickly to changing priorities, demonstrating flexibility in high-demand situations.
- Supported training of new employees on operational procedures and customer service expectations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Urban Air Adventure Park
179 E Bloomingdale Ave, Brandon, FL 33511
04.2021 - 06.2023
- Provided excellent customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in maintaining cleanliness and organization of work area, contributing to store's overall appearance.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Collaborated with team members to meet daily goals, enhancing teamwork and operational efficiency.
- Adapted quickly to changing priorities, demonstrating flexibility in high-demand situations.
- Supported training of new employees on operational procedures and customer service expectations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Geneva Highschool
1301 South Ridge Rd E, Geneva, OH 44041Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Collaboration and teamwork
Following instructions
Cleaning
Relationship building
Team building
Area and facility cleaning
Timeline
Team Member
Dunkin
08.2023 - Current
Team Member
Urban Air Adventure Park
04.2021 - 06.2023
High School Diploma -
Geneva Highschool