Dalton Mix
Terre Haute,IN
Summary
Accomplished leader with a proven track record at Lowes, enhancing team performance and customer satisfaction through effective leadership and inventory management. Skilled in fostering workplace safety and employing strategic sales techniques. Achieved significant improvements in productivity and operational efficiency by implementing innovative solutions and nurturing staff development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowes
06.2020 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of six employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Mentor junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handle cash register, returns, and refunds.
- Foster a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Store Manager
Little Caesars Pizza
03.2016 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Operator
Sony DADC
09.2011 - 02.2016
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
High School Diploma -
West Vigo High School
West Terre Haute, IN06.2011
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Customer Relations
- Leadership skills
- Staff Supervision
- Inventory Management
- Interactive communication skills
- Leadership competency
- Sales Strategies
- Stock management
- Retail Management
Certification
- Forklift License - Current
Timeline
Department Supervisor
Lowes
06.2020 - Current
Store Manager
Little Caesars Pizza
03.2016 - 06.2020
Operator
Sony DADC
09.2011 - 02.2016
High School Diploma -
West Vigo High School