Obtain a position where I can expand my level of work experience to benefit employment on a new career path.
Overview
20
20
years of professional experience
Work History
Starbucks Supervisor
Macy's
Las Vegas
12.2018 - Current
Supervised daily store operations and ensured adherence to company policies.
Trained and mentored new employees on customer service standards.
Coordinated merchandise displays to enhance visual appeal and sales potential.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Crafted high-quality beverages following Starbucks standards to maintain product consistency.
Driver
Uber And Lyft
Las Vegas
11.2016 - 07.2022
Provided exceptional customer service during rides to enhance satisfaction.
Picked up clients from specific locations to transport and drop off at destinations.
Assisted passengers with loading and unloading their luggage.
Bar Waiter
Norwegian Cruise Line
Honolulu
06.2016 - 11.2016
Provided excellent customer service to enhance guest satisfaction.
Served beverages promptly and accurately to ensure smooth operations.
Maintained cleanliness and organization of the bar area consistently.
Assisted bartenders with drink preparation and inventory management.
Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
Barista
Starbucks
Las Vegas
08.2006 - 06.2016
Barista at a high-volume location with drive-through capability, providing quality beverage and food products for customers.
Heavy cash handling, computer/POS register and bar equipment usage.
Responsible for new employee training.
Working Lead Supervisor
Sodexo
Miami
08.2013 - 08.2014
Report directly to the Operations Manager, overseeing the affairs of 95 Front of House employees (bartenders, servers and shift leads) and Back of House employees (chefs, cooks, food preps and dishwashers) as a working lead supervisor assisting in the smooth operation of the club; club sales met up to a volume of $30K per day.
Heavy customer interface and coordination ensuring satisfaction in quality, service and problem resolution.
Monitored employee productivity; assigned work responsibility and coordinated activities of subordinates.
Ensured a safe and clean work environment was maintained at all times.
Assisted in scheduling, shift and vacation coverage.
Performed light clerical duties including invoicing, liquor inventory with nightly liquor room audits, preparing liquor orders and monthly liquor reconciliation, and bank deposit verification.
Supervisor
Sodexo
Las Vegas
08.2008 - 06.2013
Report directly to the General Manager, oversaw the affairs of 12 employees while balancing heavy client interface.
Responsible for keeping accurate daily and monthly records and logs; maintain employee files; monthly food safety audit & inspections.
Provide monthly and yearly safety training to all employees including material gathering to presentation delivery.
Event catering for parties of up to 600 people.
Payroll, inventory, cashiering, assist with ordering supplies and food items.
Kitchen/Food Service/Catering
Faith Lutheran School
Las Vegas
09.2005 - 06.2010
Food production of breakfasts and lunches for 1,400 employing pan and deep-frying methods, baking and beverage preparation.
Daily kitchen cleaning and dishwashing, stocking pantry, monthly inventory, cashier, and food service.
Event catering for 600 people.
Check daily deliveries for accuracy and incorporate delivered products into existing inventory.
Education
Bachelor of Science Degree - Criminal Justice
College of Southern Nevada
Las Vegas, NV
07.2025
Pre-licensing education - Nevada State Real Estate Commission
College of Southern Nevada
Las Vegas, NV
High school graduate -
Palo Verde High School
Las Vegas, NV
Skills
Word Processing
10-key adding machine
Solid Computer Operation
Food Service Support
Faith Lutheran Junior/Senior High School, Food production of breakfasts and lunches for 1,400 employing pan and deep-frying methods, baking and beverage preparation., Daily kitchen cleaning and dishwashing, stocking pantry, monthly inventory, cashier, and food service., Event catering for 600 people., Check daily deliveries for accuracy and incorporate delivered products into existing inventory.
Starbucks, Barista at a high-volume location with drive-through capability, providing quality beverage and food products for customers., Heavy cash handling, computer/POS register and bar equipment usage., Responsible for new employee training.
Harbor Dinner Club, Functioned in four progressively responsible employment positions, thus enabling a shift to be covered in the host, waiter, prep cook or bus positions as needed., Worked a variety of shifts from lunch to closing for very successful and established restaurant., Assisted owner/manager in catering events for groups of up to 400 people; made daily bank deposits and ran errands.
Notable
Volunteer work has included campaigning for candidates during federal, state and local Clark County-Las Vegas elections.
First Aid certified.
Administrative Support
Sodexo Faith Lutheran Junior/Senior High School, Report directly to the General Manager, oversaw the affairs of 12 employees while balancing heavy client interface., Responsible for keeping accurate daily and monthly records and logs; maintain employee files; monthly food safety audit & inspections., Provide monthly and yearly safety training to all employees including material gathering to presentation delivery., Event catering for parties of up to 600 people., Payroll, inventory, cashiering, assist with ordering supplies and food items.
Supervisory Support
Sodexo American Airlines Admirals Club, Miami International Airport, Miami, FL, Report directly to the Operations Manager, overseeing the affairs of 95 Front of House employees and Back of House employees., Heavy customer interface and coordination ensuring satisfaction in quality, service and problem resolution., Monitored employee productivity; assigned work responsibility and coordinated activities of subordinates., Ensured a safe and clean work environment was maintained at all times., Assisted in scheduling, shift and vacation coverage., Performed light clerical duties including invoicing, liquor inventory with nightly liquor room audits, preparing liquor orders and monthly liquor reconciliation, and bank deposit verification.
Timeline
Starbucks Supervisor
Macy's
12.2018 - Current
Driver
Uber And Lyft
11.2016 - 07.2022
Bar Waiter
Norwegian Cruise Line
06.2016 - 11.2016
Working Lead Supervisor
Sodexo
08.2013 - 08.2014
Supervisor
Sodexo
08.2008 - 06.2013
Barista
Starbucks
08.2006 - 06.2016
Kitchen/Food Service/Catering
Faith Lutheran School
09.2005 - 06.2010
Bachelor of Science Degree - Criminal Justice
College of Southern Nevada
Pre-licensing education - Nevada State Real Estate Commission