Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dalton Mobley

Ocoee,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Budtender

Trulieve
06.2024 - 02.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Managed high volume of cash with 99% accuracy rate.

Customer Service / Tech Support

Asurion
04.2023 - 10.2024
  • Evaluate and troubleshoot with customer concerns
  • Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
  • Utilize call center technology to solution, input, track, and report customer issues
  • Ability to achieve sales and customer experience goals and objectives
  • Actively engaging and providing superior service to our inbound customers
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Maintain high level of professionalism when working through struggles with customers
  • Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed approximately 30 inbound calls per day.

Customer Service / Tech Support

Spectrum
02.2022 - 03.2023
  • Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
  • Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
  • Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
  • Effectively assessing and troubleshooting equipment issues
  • Utilizing problem solving skills to resolve customer questions and concerns
  • Actively engaging and providing superior service to our inbound customers
  • Handled large volumes of inbound calls in a dynamic setting, successfully addressing customer concerns with efficiency and achieving top satisfaction scores.
  • Managed approximately 600 outbound calls per day.

Project Team Associate

Walmart
02.2021 - 01.2022
  • Utilized a forklift to load and unload storage containers to/from delivery trucks
  • Worked to ensure successful project execution according to established objectives, timelines, and costs.
  • Worked to maintain the confidentiality of information and network data
  • Maintained optimal network performance by performing network monitoring and analysis.
  • Brought forth excellent customer service skills and a commitment to customer satisfaction.

Customer Service / Sales

Primerica
08.2020 - 10.2021
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Used superior information technology skills on a daily basis
  • Managed high call volumes in a fast-paced environment, consistently exceeding performance targets by efficiently resolving customer inquiries and maintaining high satisfaction ratings.

Education

Computer User Support Specialist (CUSS) Program -

ACI Learning Company
Orlando, FL
08.2022

Skills

  • Microsoft Windows (XP, Vista, 7, 8, 81, 10), Mac OSX, iOS, Linux
  • Microsoft Office (2003, 2007, 2010, 2013, 2016 and 365), Discord, Adobe, iCloud
  • Wordpress, Wix, Photoshop
  • Google Ads, Facebook ads, Google SEO
  • Identification of Hardware and Replacement
  • Diagnose and Troubleshoot Hardware Upgrades and Maintenance Support Computer Hardware, Storage Capabilities, Network Support
  • Customer service
  • Problem-solving
  • Attention to detail
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management

Certification

  • PeopleCert
  • Google Foundations of Digital Marketing and E-commerce Completion Date: June 2024
  • Google Attract and Engage Customers with Digital Marketing Completion Date: June 2024
  • Google IT Support Professional Certificate Completion Date: June 2024
  • Google The Bits and Bytes of Computer Networking Completion Date: August 2024
  • Google Operating Systems and You Completion Date: September 2024
  • Google System Administration and IT Infrastructure Services Completion Date: September 2024
  • IT Security: Defense Against the Digital Dark Arts Completion Date: October 2024
  • Google IT Support Professional Completion Date: October 2024

Timeline

Budtender

Trulieve
06.2024 - 02.2025

Customer Service / Tech Support

Asurion
04.2023 - 10.2024

Customer Service / Tech Support

Spectrum
02.2022 - 03.2023

Project Team Associate

Walmart
02.2021 - 01.2022

Customer Service / Sales

Primerica
08.2020 - 10.2021

Computer User Support Specialist (CUSS) Program -

ACI Learning Company

Similar Profiles

CREATE PROFILE
Dalton Mobley