Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dalton Mobley

Ocoee

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts to changing needs and consistently delivers results through efficient and empathetic service. Known for reliability and a proactive approach to achieving customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

Trulieve
06.2024 - 04.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Managed high volume of cash with 99% accuracy rate.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.

Customer Service / Tech Support / Sales

Asurion
03.2023 - 10.2024
  • Evaluate and troubleshoot with customer concerns
  • Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
  • Utilize call center technology to solution, input, track, and report customer issues
  • Ability to achieve sales and customer experience goals and objectives
  • Actively engaging and providing superior service to our inbound customers
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Maintain high level of professionalism when working through struggles with customers
  • Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed approximately 30 inbound calls per day.

Customer Service / Tech Support

Spectrum
02.2021 - 03.2023
  • Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
  • Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
  • Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
  • Effectively assessing and troubleshooting equipment issues
  • Utilizing problem solving skills to resolve customer questions and concerns
  • Actively engaging and providing superior service to our inbound customers
  • Handled large volumes of inbound calls in a dynamic setting, successfully addressing customer concerns with efficiency and achieving top satisfaction scores.
  • Managed approximately 600 outbound calls per day.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Project Team Associate

Walmart
02.2020 - 02.2021
  • Utilized a forklift to load and unload storage containers to/from delivery trucks
  • Worked to ensure successful project execution according to established objectives, timelines, and costs.
  • Brought forth excellent customer service skills and a commitment to customer satisfaction.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.

Team Member

Wendys Fast Food
01.2018 - 02.2020
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Computer User Support Specialist (CUSS) Program -

ACI Learning Company
08.2022

Skills

  • Complaint resolution
  • Cleaning
  • Upselling techniques
  • Cash handling
  • Data entry
  • Team building
  • Computer skills
  • Collaboration and teamwork
  • Point-of-sale system
  • Technical support
  • Adaptability and flexibility

Certification


  • Google Foundations of Digital Marketing and E-commerce Completion Date: June 2024
  • Google Attract and Engage Customers with Digital Marketing Completion Date: June 2024
  • Google IT Support Professional Certificate Completion Date: June 2024
  • Google The Bits and Bytes of Computer Networking Completion Date: August 2024
  • Google Operating Systems and You Completion Date: September 2024
  • Google System Administration and IT Infrastructure Services Completion Date: September 2024
  • IT Security: Defense Against the Digital Dark Arts Completion Date: October 2024
  • Google IT Support Professional Completion Date: October 2024

Timeline

Team Member

Trulieve
06.2024 - 04.2025

Customer Service / Tech Support / Sales

Asurion
03.2023 - 10.2024

Customer Service / Tech Support

Spectrum
02.2021 - 03.2023

Project Team Associate

Walmart
02.2020 - 02.2021

Team Member

Wendys Fast Food
01.2018 - 02.2020

Computer User Support Specialist (CUSS) Program -

ACI Learning Company

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