Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalton Poston

Everett,WA

Summary

Experienced assistant manager with a track record of effectively supervising multiple teams and overseeing warehouse management, customer service, and sales responsibilities. Skilled in maintaining cleanliness, organization, and orderliness of store locations and warehouses, ensuring efficient completion of daily tasks. Proficient in answering phone calls and communicating with customers in-store. Adept at planning and maintaining work schedules, updating procedures and policies, and performing various customer service activities, accounts receivable, billing, and payroll duties as an assistant manager with 2 years of experience. Additionally, a customer service associate with 4 years of experience providing exceptional service to customers.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Lowes Home Improvment
03.2023 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume retail setting, prioritizing tasks to keep up with challenging deadlines.
  • Generated reports to track performance and analyze trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Facility Assistant

Emerald Health & Rehab Center
12.2021 - 05.2022
  • Helping with General facility needs and tasks
  • Working with residents with thier daily care and needs as well as working with kitchen staff in providing them with meals
  • Worked with maintienance with organizing and stocking tools and boxes

Warehouse Associate

Kohl Warehouse
02.2019 - 04.2020
  • Stocker, organizing and moving merchandise around the warhouse and into transport vehicles, completing orders and shipping labels

Assistant Manager

Food Lion
01.2018 - 01.2019
  • Assistant management with tasks and planning for food transport and drop offs
  • Helping with organization, food displays and scheduling hours for employees

Education

Old South Academy
Fuquay-Varina, North Carolina

Skills

  • Customer service
  • Management
  • Communication skills
  • Computer literacy
  • Personal care
  • Organizational Skills
  • Customer service excellence
  • Call center experience
  • Adaptability and flexibility
  • Multitasking and organization
  • Retail support
  • Help desk support
  • Ticket management
  • Data entry

Timeline

Customer Support Specialist

Lowes Home Improvment
03.2023 - 02.2024

Facility Assistant

Emerald Health & Rehab Center
12.2021 - 05.2022

Warehouse Associate

Kohl Warehouse
02.2019 - 04.2020

Assistant Manager

Food Lion
01.2018 - 01.2019

Old South Academy
Dalton Poston