Dalton Pouliot

• Expected to collaborate well within a streamlined shop environment to ensure that all tasks were completed efficiently and to the satisfaction of the clients needs.
• Performed various tasks within the shop such as full exterior and interior details, paint corrections, along with applications of ceramic coatings on paintwork, glass, and wheels.
• Most of the jobs consisted of newer vehicles with the intentions of protection on Investment, therefore coatings such as Crystal Serum Light and Crystal Serum Ultra by Gtechniq were used.
• Professionalism is key for client accusation and retention, services provided to induce this included delivering and pickup of vehicles, ceramic coating after care kits provided for each ceramic coating package, along with a free single maintenance cleaning to ensure proper coating adhesion to the clients vehicle.
• Strong communication skills were required for shop cohesion amongst each other along with speaking to customers when they would come in for a vehicle consultation.
• Excellent networking skills were valued within the shop, because it allowed for new cliental to be reached at events such as car shows and other activities outside of the shop environment.

As a Cigar Specialist at The Cigar Bank, I provide exceptional customer service and expert knowledge in premium cigars, catering primarily to high-performance individuals such as business owners and executives. My role includes:

• Client Consultation: Engaging with clients to understand their preferences and recommend suitable cigars, ensuring a personalized shopping experience.
• Product Knowledge: Maintaining an in-depth understanding of various cigar brands, origins, and flavor profiles to effectively assist customers in making informed selections.
• Inventory Management: Overseeing the inventory of high-end cigars, ensuring optimal storage conditions, and managing stock levels to meet customer demand.
• Event Coordination: Assisting in the planning and execution of exclusive events, such as cigar tastings and private functions, enhancing the brand's reputation within the community.
• Sales Performance: Achieving sales targets by leveraging strong relationships with clients, upselling products, and promoting new arrivals.
• Brand Representation: Upholding the luxury image of The Cigar Bank through professional interactions and presentation, creating a welcoming atmosphere for clients.