Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dalton Pulliam

Wichita

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

2025
2025
years of professional experience

Work History

Front End Team Lead

Walmart
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Front End Team Lead

Walmart
11.2024 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Wrapped, boxed and weighed bakery department products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Merchandiser/Sales Manager

Heartland Coca Cola
11.2019 - 11.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks by size, style, and color.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Developed merchandising strategy to efficiently move overstock.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Analyzed customer feedback and shopper trends to inform display designs.

Merchandiser/Sales Manager

Pepsi
10.2018 - 11.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks by size, style, and color.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Presented store update suggestions and layouts to management and stakeholders.

Support Manager

Walmart
04.2012 - 10.2018
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed specialist team to provide technical assistance and customer service.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Electronics Department Manager

Walmart
12.2011 - 04.2012
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Over-Night Modular Crew

Walmart
06.2011 - 12.2011
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.

Over-Night IMS

Walmart
03.2011 - 06.2011
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Education

High School Diploma -

Uniontown High School
Uniontown, KS
08-2010

Skills

  • Web performance optimization
  • Cash counting
  • Opening and closing procedures
  • Checkout monitoring
  • Conflict management
  • Staff management
  • Employee motivation
  • Cash handling
  • Customer service
  • Staff supervision
  • Relationship building and management
  • File management

Accomplishments

  • Documented and resolved issues which led to Results.
  • Supervised team of 8-15 staff members.
  • Achieved results through effectively helping with communication to upper management to satisfy the customer's needs as well as associate needs.

Languages

English
Native or Bilingual

Timeline

Front End Team Lead

Walmart
11.2024 - Current

Merchandiser/Sales Manager

Heartland Coca Cola
11.2019 - 11.2024

Merchandiser/Sales Manager

Pepsi
10.2018 - 11.2019

Support Manager

Walmart
04.2012 - 10.2018

Electronics Department Manager

Walmart
12.2011 - 04.2012

Over-Night Modular Crew

Walmart
06.2011 - 12.2011

Over-Night IMS

Walmart
03.2011 - 06.2011

Front End Team Lead

Walmart

High School Diploma -

Uniontown High School

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Dalton Pulliam