Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

DALTON REED

Marine,IL

Summary

Highly motivated individual seeking a full time position where experience, skill set, and proficiency will contribute and allow the opportunity to build a long-term career while including opportunities for career growth. Personable communicator with six years of customer service experience, two years of experience in the medical/insurance field, 1 year of sales experience, 2 years of delivery/warehouse experience, and completed Aerospace Assembly Mechanic Training.

Overview

7
7
years of professional experience

Work History

Deli Clerk

Walmart
Highland, IL
06.2024 - Current
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Assisted customers with selecting products from the deli case or menu board.
  • Prepared all food orders according to customer specifications.
  • Greeted customers in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Weighed, wrapped, and labeled meats and cheeses for customers' orders.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.

Delivery Driver

Calvary Logistics LLC
Pontoon Beach, IL
05.2024 - Current
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Assisted warehouse personnel in packing orders when necessary.

Shipping Clerk

Basler Electric
Highland, IL
03.2024 - 03.2024
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Provided assistance in the loading and unloading process of goods from vehicles when necessary.
  • Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
  • Coordinated with customers on delivery dates and times in order to meet customer requirements.
  • Performed periodic maintenance checks on equipment used in the shipping department.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
  • Collaborated with other staff members on projects related to improving efficiency within the department.
  • Verified shipping documents for accuracy.

Warehouse Worker

Coyle Supply
Granite City, IL
12.2023 - 01.2024
  • Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
  • Operated manual pallet jack to move products throughout warehouse
  • Packed orders in accordance with customer specifications
  • Sorted and placed materials or items on racks and shelves according to organizational standards
  • Assisted other departments when needed to complete tasks in a timely fashion
  • Organized warehouse space by rearranging items, storing materials, and marking locations
  • Assisted with stocking shelves and organizing warehouse
  • Assembled and disassembled pallets of merchandise for storage
  • Maintained facility equipment and materials in neat, clean, and orderly fashion
  • Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise
  • Loaded and unloaded freight with a forklift in a safe and efficient manner
  • Completed physical inventories and cycle counts following correct procedures
  • Kept appropriate records and reports to guarantee accuracy of inventory
  • Utilized computer to record data regarding received and counted stock items
  • Loaded and unloaded trucks with heavy materials following safety protocols
  • Collaborated with team members to optimize efficiency in the warehouse
  • Received oral instructions to determine work assignments and material and equipment needs
  • Negotiated contracts with vendors and customers to maximize profits
  • Identified potential areas of improvement within existing processes for efficiency gains.

Sales Account Manager

Coyle Supply
Granite City, IL
06.2023 - 12.2023
  • Developed and implemented successful sales strategies to increase market share
  • Built strong partnerships with internal departments such as marketing, product development, and operations
  • Researched competitor activities to gain an advantage in the marketplace
  • Traveled for in-person meetings with customers and partners, developing key relationships.
  • Conducted market research to identify new business opportunities.
  • Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
  • Managed accounts to ensure customer satisfaction and account retention.
  • Ensured compliance with company policies, procedures, and industry regulations related to sales operations.

CNC Machine Operator

Misa Metal Fabricating Inc.
Louisville, KY
02.2023 - 06.2023
  • Operated CNC machinery to produce parts and components with accuracy and precision
  • Inspected tooling regularly for signs of wear or damage before use in order to reduce downtime due to unexpected failures
  • Inspected finished products for accuracy and conformance to specifications
  • Verified dimensions of parts produced using calipers, micrometers, gauges
  • Performed component visual inspections to support workmanship
  • Performed preventative maintenance on all CNC equipment according to established schedules
  • Worked independently or collaboratively with other personnel to complete projects promptly and efficiently
  • Loaded raw materials into the appropriate cutting tools for machining processes as required
  • Responded quickly to meet customer needs and resolve problems
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.

Delivery Driver

Penta Co.
Louisville, KY
05.2022 - 02.2023
  • Checked delivery addresses and verified correct package delivery
  • Managed multiple tasks simultaneously while delivering goods within specified time frames
  • Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
  • Maintained set routes and schedules to meet customer expectations
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Claims Research & Resolution Representative 2

Humana Inc.
Louisville, KY
09.2021 - 05.2022
  • Review claims that providers are disputing by analyzing the claim, gathering information, making corrections and resubmitting
  • Assisted providers in resolving inaccuracies in claims processing
  • Respond to emails in a timely manner and work reports daily
  • Identify needed adjustments to claims
  • Responsible for resolution of written correspondence and telephone inquiries from physician offices that may be subject to review, research
  • Worked closely with manager to investigate and solve cases
  • Stayed available to take incoming calls in order to resolve claim issues and handle provider inquiries in reference to their claim(s) while multitasking.

Patient Service Representative

U of L Health
Louisville, KY
10.2020 - 09.2021
  • Assisted patients with the hospital registration process and the required documents.
  • Answered incoming calls in a professional manner.
  • Inputted patient demographic data into electronic health record system.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Maintained accurate records of services provided during each visit or procedure.
  • Scanned documents into electronic health record system as needed.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Provided customer service by answering patient questions and addressing concerns.
  • Assisted with the completion of medical forms and records.

Floating Teller

Limestone Bank
Louisville, KY
06.2019 - 10.2020
  • Met or exceeded sales goals by promoting bank products and services in my interactions with customers
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Processed cash withdrawals and deposits
  • Maintained confidentiality of bank records and client information
  • Delivered prompt, accurate and excellent customer service
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Examined checks for identification and endorsement
  • Maintained optimal financial controls by securing funds and making accurate transactions.

Cashier

Lowe's
Louisville, KY
12.2018 - 06.2019
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Customer Service Team Member

Chick-fil-A
Louisville, KY
06.2018 - 12.2018
  • Greeted customers in a friendly and professional manner.
  • Followed all health and safety regulations when handling food.
  • Organized take-out orders for customers quickly and accurately.
  • Adhered to company policies when dealing with difficult situations or customer complaints.
  • Handled customer payments securely following cash handling protocols.
  • Completed daily and weekly cleaning schedules according to established standards.
  • Monitored product freshness and rotation of stock on shelves according to company guidelines.
  • Prepared beverages including coffee drinks, smoothies, shakes.
  • Performed opening and closing duties such as cleaning counters or restocking supplies.
  • Checked quality of products before serving them to customers.
  • Replenished condiments, napkins, and other supplies at the counter area.
  • Served orders to customers at windows, counters and tables.

Cashier

Kroger
Louisville, KY
09.2017 - 05.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Certificate of Completion - Aerospace Assembly Mechanic Training

St. Louis Community College
St Louis, MO
08-2024

High School Diploma -

North Bullitt High School
Shepherdsville, KY
06.2018

Some College (No Degree) - Jazz Studies

University of Louisville
Louisville, KY

Skills

  • Interpret and Apply Process Data Sheets
  • Use Precision Measuring Instruments Including Calipers, Scales, Countersink Diameter Gages, Plug Gages, and Fastener Height Gages
  • FOD Training, Requirements and Enforcement
  • Fastener Hole Preparation
  • Aircraft Fastener Installation and Removal Procedures for Solid Rivets, Blind Rivets, Hi-Loks, Lockbolts, Jo-Bolts, and Plate Nuts
  • Assemble Project Parts in Flat and Contoured Configurations and Work in Limited Access Situations
  • Drill Motors
  • Microstop Countersink Gage
  • Various Fastener and Installation Gages
  • 90-Degree Drill Motors
  • Common Aircraft Hand Tools
  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Punctual
  • Strong Work Ethic
  • Reliable
  • Friendly
  • Excellent Interpersonal Skills
  • Data Entry
  • Communication Abilities
  • Material Handling
  • Order Fulfillment
  • Warehouse Operations
  • Inventory Tracking
  • Order Preparation
  • Storage Organization
  • Heavy Equipment Operation
  • Deadline Adherence
  • Complex Problem-Solving
  • Machine Alignment
  • Quality Assurance
  • Safety Compliance
  • Team Collaboration
  • Conflict Resolution
  • Multitasking
  • Active Listening
  • Cash Handling
  • Account Management

Activities

I love to work on model projects at home. I am very involved with my church, and I love to help wherever I'm needed. I play piano and trumpet. I also sing at my church, and other events, such as weddings. I participate in different sports weekly, such as basketball and fishing. I absolutely love spending time with others, and I also love to travel.

Timeline

Deli Clerk

Walmart
06.2024 - Current

Delivery Driver

Calvary Logistics LLC
05.2024 - Current

Shipping Clerk

Basler Electric
03.2024 - 03.2024

Warehouse Worker

Coyle Supply
12.2023 - 01.2024

Sales Account Manager

Coyle Supply
06.2023 - 12.2023

CNC Machine Operator

Misa Metal Fabricating Inc.
02.2023 - 06.2023

Delivery Driver

Penta Co.
05.2022 - 02.2023

Claims Research & Resolution Representative 2

Humana Inc.
09.2021 - 05.2022

Patient Service Representative

U of L Health
10.2020 - 09.2021

Floating Teller

Limestone Bank
06.2019 - 10.2020

Cashier

Lowe's
12.2018 - 06.2019

Customer Service Team Member

Chick-fil-A
06.2018 - 12.2018

Cashier

Kroger
09.2017 - 05.2018

Certificate of Completion - Aerospace Assembly Mechanic Training

St. Louis Community College

High School Diploma -

North Bullitt High School

Some College (No Degree) - Jazz Studies

University of Louisville

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DALTON REED