Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Dalton Ruth

Dalton Ruth

Jacksonville,FL

Summary

Dynamic leader with a proven track record at Winn Dixie in enhancing customer satisfaction and loyalty. Excelled in problem-solving and Microsoft Excel, driving process improvements and team productivity. Mentored staff to exceed sales goals, achieving significant customer relationship milestones. Skilled in CRM and training, I bring a blend of technical expertise and interpersonal finesse to elevate customer service standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Winn Dixie
12.2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Front End Supervisor

Sams Club
07.2019 - 12.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Sales Associate

Home Depot
06.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

HS Diploma -

First Coast High School
Jacksonville, FL

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Training and mentoring
  • Adherence to high customer service standards
  • Customer relationship management (CRM)
  • Handling escalations
  • Skilled trainer
  • Employee scheduling
  • New hire training
  • Sales expertise

Certification

Graduate from Retail Leaders 1 and 2

Timeline

Customer Service Manager

Winn Dixie
12.2020 - Current

Front End Supervisor

Sams Club
07.2019 - 12.2020

Sales Associate

Home Depot
06.2016 - 01.2019

HS Diploma -

First Coast High School

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Dalton Ruth