Dalton Shadle
Corning,IA
Summary
Entry-level IT professional with comprehensive training in network, hardware, and software support from the U.S. Army Signal School, complemented by hands-on experience as an IT Specialist in the Iowa Army National Guard. Proficient in troubleshooting connectivity issues, providing user support, and maintaining systems, supported by a solid foundation in IT, customer service, and teamwork. Strong written communication and critical analysis skills developed in fast-paced environments, consistently meeting tight deadlines while ensuring accuracy under pressure. Eager to leverage these capabilities to deliver value across diverse professional settings and contribute effectively to team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
News Reporter
Paragon Publications
Mount Ayr, IA
11.2025 - Current
- Researched and reported on local news stories to provide timely updates for readers.
- Conducted interviews with community members and experts to gather diverse perspectives.
- Maintained a strong network of contacts within the community for story development and sourcing information.
- Used Adobe Photoshop and Adobe Indesign to develop new images.
- Demonstrated proficiency in using relevant software programs such as Adobe Indesign and Adobe Photoshop software, ensuring accurate file preparation for print.
- Managed approximately 30 incoming calls and emails per day from customers.
Paraprofessional
Lenox Community Schools
Lenox, IA
11.2024 - 05.2025
- Facilitated small group instruction to reinforce learning objectives.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Collaborated with staff to create a positive learning environment.
- Aided in the integration of technology tools into lessons, promoting digital literacy among students.
- Followed lesson plans designed by absent teachers.
Broadband Technician
Mediacom Communications
Creston, IA
07.2024 - 11.2024
- Conducted routine maintenance on systems, identifying and resolving connectivity issues efficiently.
- Collaborated with team members to improve installation procedures and enhance service delivery.
- Monitored network performance using diagnostic tools to maintain high service quality standards.
- Documented service calls and maintenance activities to ensure accurate record-keeping.
- Streamlined work processes by collaborating with team members on complex installation projects.
- Provided customer with information and requirements for all services.
Education
No Degree - Computer Networking
Southwestern Community College
Creston, IA07-2028
High School Diploma -
Southwest Valley Community Schools
Corning, IA05.2023
Skills
- Computer Hardware
- Network Maintenance
- Diagnostic Tools
- Software Support
- Customer Service
- TCP/IP
- System Administration
- Client Support
- Help Desk
- Troubleshooting
- Technical Documentation
- Secret Clearance
- Excellent communication
- Researching information
- Developing relationships
- Deadline management
- Adobe InDesign expert
- Community relations
- Newswriting
- Gathering information
- Adobe photoshop proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Computer skills
- Calm under pressure
Certification
- Information Technology Specialist Course (744 classroom hours), May 2023
- U.S. Army Signal School, Fort Gordon, GA
MILITARY EXPERIENCE
- IT Specialist
- Iowa Army National Guard, Council Bluffs, IA
- Maintain networks, hardware and software.
- Provide customer and network administration services.
- Provide technical support for hardware and software issues, ensuring efficient resolution of user inquiries.
Timeline
News Reporter
Paragon Publications
11.2025 - Current
Paraprofessional
Lenox Community Schools
11.2024 - 05.2025
Broadband Technician
Mediacom Communications
07.2024 - 11.2024
High School Diploma -
Southwest Valley Community Schools
No Degree - Computer Networking
Southwestern Community College