Dalton Smith
Festus,MO
Overview
10
10
years of professional experience
Work History
Territory Sales Manager
Bobcat of St Louis
Valley Park, MO
09.2023 - 06.2024
- Created and managed relationships with key customers in the region.
- Monitored competitors' activities, pricing, and promotions in the region.
- Engaged in cold calling activities to generate leads for potential new customers.
- Resolved customer complaints promptly by providing accurate information about products or services.
- Developed and implemented sales strategies to increase market share in assigned territory.
- Assisted customers with product selection based on their individual needs.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Provided technical advice and product training to customers and staff on product features, benefits, and uses.
- Maintained a detailed database of customers including contact information, order history, preferences.
Rental Manager
Bobcat of St Louis
Valley Park, MO
02.2023 - 09.2023
- Conducted regular market research to assess competitive pricing in the area.
- Implemented marketing campaigns designed to attract new customers interested in renting units.
- Coordinated delivery services for larger pieces of equipment that required special transportation arrangements.
- Trained employees in proper use and safety procedures related to rented equipment.
- Provided technical advice regarding the use and operation of rented equipment when needed.
- Maintained inventory of rental products, ensuring appropriate levels of stock were available to meet customer demand.
- Managed staff scheduling processes related to renting out various pieces of equipment.
- Scheduled periodic maintenance for all rented equipment, such as lubrication and tune-ups, to ensure optimal performance.
- Ensured that all returned rental items were checked for damage or missing components before being restocked into inventory.
Inside Sales Coordinator
Bobcat of St Louis
Valley Park, MO
10.2020 - 09.2023
- Researched potential customers, identified key contacts, and developed relationships with decision makers.
- Supported sales representatives in the development of new business opportunities.
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
- Assisted in preparing quotations for customers based on their requirements.
- Developed and implemented sales strategies to maximize revenue growth.
- Facilitated communication between internal departments such as finance and logistics when needed.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Educated customers on product features and technical details to highlight benefits.
- Answered customers' questions about products, prices, and availability.
Rental Coordinator
Bobcat of St Louis
Valley Park, MO
02.2020 - 10.2020
- Scheduled preventative maintenance for all rented equipment as needed.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Responded promptly to inquiries regarding availability of rental units or services.
- Assisted customers in selecting appropriate rental options based on their needs.
- Organized inventory of available rental units by type, size, condition.
- Inspected rented equipment upon return for any damages or missing items.
- Prepared invoices for each completed transaction and collected payments from customers.
- Advised management on ways to improve efficiency of the rental operations.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Processed exchange requests in computer system.
- Updated and maintained rental agreement files and documents.
Yard Attendant
Bobcat of St Louis
Valley Park, MO
05.2019 - 02.2020
- Maintained the cleanliness of the yard by sweeping, raking leaves, removing debris and garbage.
- Followed safety protocols when operating heavy machinery such as forklifts and backhoes.
- Conducted regular inspections of the yard to identify and address potential hazards.
- Provided service to store customers in service department and wrote customer contracts and invoices for equipment rental and tool repairs.
Laborer
The Foundation Doctor
Fenton, MO
12.2017 - 05.2019
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Resolved customer complaints regarding basement waterproofing services in a timely manner.
- Inspected and evaluated basements for water damage and leakage.
- Operated power equipment safely when completing excavation work for drainage system installations.
- Repaired cracks in walls and floors with epoxy injection or mortar patching techniques.
- Assessed the extent of waterproofing required in basement areas.
- Conducted regular inspections of existing waterproofing systems to identify potential problems or necessary repairs.
- Replaced damaged wall panels or floor tiles as needed due to water damage.
- Installed sump pumps, drainage systems, and other components to ensure proper water management.
Service Porter
Autohaus BMW
Maplewood, MO
10.2016 - 03.2017
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Received customer vehicles for service and parked them in designated areas.
Operations Coordinator
St Charles Convention Center
Saint Charles, MO
08.2015 - 01.2016
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Coordinated and allocated equipment, supplies and staff for events.
Window and Door Installer
J&K Windows
Ballwin, MO
09.2014 - 07.2015
- Ensured that all safety regulations were followed during the installation process.
- Inspected completed installations for accuracy of fitment and workmanship quality.
- Provided customer service by answering questions about product features and benefits.
- Removed existing windows and doors prior to installation of new ones.
- Cleaned up job sites after completion of projects.
- Used hand tools such as drills, saws, hammers, levels, tape measures.
- Performed minor repairs on existing units when necessary.
- Resolved customer complaints promptly in a professional manner.
- Assisted in loading, unloading delivery trucks with window, door materials.
- Measured, cut, and installed window frames and door frames in accordance with manufacturer's specifications.
- Secured windows and doors using screws, nails, bolts, and other fasteners.
- Lifted heavy materials into place during installation process.
- Caulked and sealed around windows and doors to ensure weatherproofing.
- Checked for level, plumb, and square on all installations.
Education
Some College (No Degree) - Accounting
Harris Stowe State University
St Louis, MOSkills
- Closing Techniques
- Partnership Development
- New Account Development
- Sales closing
- Business growth and retention
- Consultative and relationship selling
- Territory and account management
- Deal Closing
- Territory Growth
- Revenue Generation
- Profit and loss analysis
- CRM Software
- Goal Setting
Timeline
Territory Sales Manager
Bobcat of St Louis
09.2023 - 06.2024
Rental Manager
Bobcat of St Louis
02.2023 - 09.2023
Inside Sales Coordinator
Bobcat of St Louis
10.2020 - 09.2023
Rental Coordinator
Bobcat of St Louis
02.2020 - 10.2020
Yard Attendant
Bobcat of St Louis
05.2019 - 02.2020
Laborer
The Foundation Doctor
12.2017 - 05.2019
Service Porter
Autohaus BMW
10.2016 - 03.2017
Operations Coordinator
St Charles Convention Center
08.2015 - 01.2016
Window and Door Installer
J&K Windows
09.2014 - 07.2015
Some College (No Degree) - Accounting
Harris Stowe State University